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      Klaviyo

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      Sr Customer Success Manager Interview

      20 Feb 2024
      Anonymous interview candidate
      No offer
      Negative experience

      Other Sr Customer Success Manager interview reviews for Klaviyo

      Senior Customer Success Manager Interview

      14 Oct 2024
      Anonymous interview candidate
      No offer
      Positive experience
      Difficult interview

      Application

      I applied through a recruiter. The process took 3 weeks. I interviewed at Klaviyo

      Easy interview

      Application

      I applied online. The process took 2 weeks. I interviewed at Klaviyo in Jan 2024

      Interview

      Klaviyo are amongst the many conducting fake interviews when the already have their candidate. Applied online and finally had a call with their recruiter. Since I have about 8 years of experience in sales and marketing software, I made a point to speak to that. The recruiter chose to steer the conversation away from that and to other experiences. At the end of the call I asked if their were any concerns with my candidacy.....the answer....wait for it....was my lack of experience with marketing software. I'm not kidding you. It came with no surprise when I received an email a couple of days later that the hiring manager has chosen to move forward with other candidates. They're not even hiding their fake process.

      Interview questions [1]

      Question 1

      Why the search right now?
      1 Answer
      4

      Interview

      1 screening call + 3 rounds of interviews. The first call is a standard conversation with the hiring manager, second round is a 40min presentation (20mins based on a client case study + 20mins on how you would organise your book), 3rd round is a culture assessment.

      Interview questions [1]

      Question 1

      1st interview: How do you organise your time/week? How have you implemented feedback in the past? When have you gone above and beyond for customer? +other standard interview q's around why you are applying.
      Answer question