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      KnowBe4

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      Customer Success Manager Interview

      27 Apr 2021
      Anonymous interview candidate
      Declined offer
      Negative experience
      Easy interview

      Application

      I applied online. The process took 2 months. I interviewed at KnowBe4 in Apr 2021

      Interview

      Day 1: I applied. Day 43: KnowBe4 replied to my application asking for interview availability. I replied within 10 minutes and provided several days/times for an interview. Day 49: I followed up with KnowBe4, as they were unresponsive to two emails from me. Know Be4 replies and we set up an interview for this same day. Following the interview I complete 3 "tests" (cultural fit, aptitude, IQ). Day 50: Second interview completed with a few team members. Day 53: Offer given. They begin pressuring me to give an immediate response/acceptance, even though I explicitly told them I would not reply to an offer for 48-72 hours. Their contact with me included rude/unprofessional calls from their HR/recruiting team. Day 55: Offer declined.

      Interview questions [1]

      Question 1

      "When seeing a beautiful child, do you avoid showing interest rather than smiling at him/her?"
      1 Answer
      3
      avatar
      KnowBe4 response
      5y
      Hello and thank you for your feedback. Due to the sheer volume of positions we have available, it can take some time to hear back on your initial application but from there the process is very fast. Changing jobs is a big deal, and requires proper thought, so we always give candidates time to consider if they would like to accept an offer. However, our recruiters do like to check in to ensure there aren’t any questions or concerns that are going unanswered. We are a high-paced organization, and for some, that speed can seem overwhelming. It’s often said that getting a new job is similar to dating - both parties have to be a good fit for each other for it to work out. In this case, it sounds like it wasn’t a perfect match, but we wish you the best of luck finding the perfect position for you!

      Other Customer Success Manager interview reviews for KnowBe4

      Customer Success Manager Interview

      20 Apr 2025
      Anonymous interview candidate
      No offer
      Negative experience
      Easy interview

      Application

      I applied online. The process took 1 week. I interviewed at KnowBe4 in Apr 2025

      Interview

      They sent me an IQ test to do which is already BS and should be considered discriminatory at this point. I know I got most of the questions right because I took it with another person and used a calculator. They rejected me anyway. They also sent a very weird personality quiz with awful statements they asked me to rate on a scale like “I am able to love” and “My friends have done well in business”

      Interview questions [1]

      Question 1

      Are you able to love?
      Answer question
      3

      Customer Success Manager Interview

      23 Oct 2024
      Anonymous interview candidate
      No offer
      Positive experience
      Easy interview

      Application

      I applied online. I interviewed at KnowBe4

      Interview

      It was a phone interview and took about 20 minutes. The questions were pretty standard for this job position. Some questions situational others to explain how my past experience relates to the job. I didn't move on to the second round bc the pay is very low and I did not want to commute three days a week to the office for such low pay.

      Interview questions [1]

      Question 1

      What type of onboarding experience did I have?
      Answer question

      Customer Success Manager Interview

      5 Aug 2024
      Anonymous interview candidate
      No offer
      Positive experience
      Easy interview

      Application

      I applied online. The process took 3 weeks. I interviewed at KnowBe4

      Interview

      Contacted by a recruiter by email. Emailed back and forth. She was very friendly and easy to schedule a call with. Very basic questions. Salary for the posted job was not noted in their ad so when I let her know what my requirements were she told what the typical annual salary was, which was far below my base.

      Interview questions [1]

      Question 1

      What is your salary requirement?
      Answer question
      1

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