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      Customer Service Representative Interview

      9 Jan 2019
      Anonymous employee
      Sydney
      Accepted offer
      Negative experience
      Easy interview

      Application

      I applied through a staffing agency. The process took 1 week. I interviewed at Mastercard (Sydney) in Nov 2017

      Interview

      Met with a recruiter who put me forward for the position. Had an interview at the Mastercard office with a Team Leader and Team Assistant, the duration of the interview was approximately 20 minutes. Got the job offer the next business day.

      Interview questions [1]

      Question 1

      Why do you enjoy providing Customer Service?
      Answer question

      Other Customer Service Representative interview reviews for Mastercard

      Account Manager Interview

      25 Mar 2025
      Anonymous employee
      Singapore
      Accepted offer
      Positive experience
      Average interview

      Application

      I interviewed at Mastercard (Singapore)

      Interview

      2 rounds, expedited - 1st round with the team on culture / team fit, and 2nd case-study round where a presentation and Q&A is required. Pretty straightforward questions and nothing too technical.

      Interview questions [1]

      Question 1

      What's your experience like dealing with client escalations?
      Answer question
      1

      Account Manager Interview

      13 Jul 2024
      Anonymous interview candidate
      London, England
      No offer
      Positive experience
      Average interview

      Application

      I interviewed at Mastercard (London, England)

      Interview

      First round HR interview asking general questions Second round Hiring manager interview with more specific industry and role questions Third round Team member interview Fourth round VP interview Fifth round SVP interview Offer or no offer

      Interview questions [1]

      Question 1

      How do we make money?
      Answer question

      Account Manager Interview

      30 May 2024
      Anonymous interview candidate
      Declined offer
      Negative experience
      Difficult interview

      Application

      I applied online. I interviewed at Mastercard

      Interview

      Very poor interview process, no system and the candidate onboarding process seems to be designed in such a way that it will take an eternity and no one to take or receive calls it such a bad situation for a candidate that after doing all this process he/she need to go for other companies to have a better life
      avatar
      Mastercard response
      2y
      Thank you for taking the time to provide your feedback. To gain a more comprehensive understanding of your experience, we request that you provide us with additional details at talent@mastercard.com