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      Customer Success Account Manager Interview

      30 Jul 2024
      Anonymous interview candidate
      Reston, VA
      No offer
      Negative experience
      Average interview

      Application

      I applied through an employee referral. The process took 2 months. I interviewed at Microsoft (Reston, VA) in Feb 2024

      Interview

      I was invited to a half day interview containing three separate interviews. It's basically a one and done process. The scheduling was an absolute disaster. They reached out to me at the end of January. I responded the same day with everything they needed. They never responded, even when I responded to the same email chain twice asking about the status. Three weeks later, the same recruiter sent me the same canned email as if he had never met me. I responded the same day again. Two days later, he responded and asked if I could interview two days later for a half day interview. I was on vacation overseas and said I could make it work, but I would really appreciate it if they could accommodate the following Monday. He got back to me a day or two later and said the next Tuesday was fine. The day before the interview, he asked for a pre-interview call. I got on with him, and he told me I hadn't responded quickly enough to their requests and they weren't able to interview me afterall! I had already spent 6 hours preparing for the interview, which was supposed to be the next day. I had also wasted three partial vacation days responding to their requests for documentation. I complained, and surprisingly, someone heard it. They reassigned a new recruiter (but who knows what my chances were at this point) and offered me an interview even though interviews were already over. The interview was ultimately unsuccessful, but I felt like it was all making motions at that point anyway. On my end, showing up was basically just to get experience.

      Interview questions [1]

      Question 1

      Tell me about a time when you experienced a major organizational change.
      Answer question

      Other Customer Success Account Manager interview reviews for Microsoft

      Customer Success Account Manager Interview

      4 Aug 2025
      Anonymous employee
      Espoo
      Accepted offer
      Positive experience
      Average interview

      Application

      I interviewed at Microsoft (Espoo)

      Interview

      Job and role based questions. A conversation with the team and hiring manager. I appreciated highly that there was a chance to talk with the team. That experience brought a lots of insight about the role and gave me also an opportunity to better evaluate if I am a good fit.

      Interview questions [1]

      Question 1

      They presented different scenarios of potential customer cases and I was expected to walk them through how would I solve the situation.
      Answer question

      Customer Success Account Manager Interview

      19 Feb 2025
      Anonymous interview candidate
      New York, NY
      No offer
      Positive experience
      Average interview

      Application

      I applied online. The process took 6 months. I interviewed at Microsoft (New York, NY)

      Interview

      Interview with the internal Microsoft recruiting team, which put me on a approved list to interview once a appropriate role opened up. Four months later I went through a virtual panel interview; three 45 minute interviews with 15 minute break in between. Interviews were with 1 Sr. CSAM and 2 CSAM Directors. Very conversational with behavioral questions. Currently waiting to hear back from the recruiting team.

      Interview questions [1]

      Question 1

      What was your biggest career success/ failure? Tell me about technical conversations you have with customers? Tell me about a time when you ran into a problem that no one else had delt with before?
      Answer question

      Customer Success Account Manager Interview

      3 Feb 2025
      Anonymous interview candidate
      No offer
      Neutral experience
      Average interview

      Application

      I interviewed at Microsoft

      Interview

      [Screen call] it was held virtually, talked with a customer success account manager even though it was a screen call. The conversation was conversational and good, but felt the questions were a bit hard to give example in STAR format

      Interview questions [1]

      Question 1

      How do you leverage relationship while working
      Answer question