You fill out the online application and if picked, you're prompted to complete a phone interview (either live or automated), a skills/personality questionnaire, and a virtual call simulation which allows you to experience a bit of the job position. I was then contacted to complete an in person interview a week after. My interview was conducted by 2 individuals and I was asked about my background along with 5 situational based questions. I HIGHLY recommend coming prepared and knowing of exact situations that you can reference from previous work. If you're selected you must complete a drug test within 24 hours. The process was much more thorough than other employers but don't let that deter you. You learn a lot about the company and the experience is rewarding and insightful. Overall, I really enjoyed it.

The interview wasn't very difficult. I had an initial phone interview that lasted for 10 minutes, afterwards I was scheduled for an in person interview. The in person interview was pretty easy, I shadowed a representative taking calls for the first fifteen minutes, after that I was interviewed by two managers. I was asked to go over my resume and explain why I left previous employers, and what my roles consisted of from previous employers. There were three interview questions that were asked in the STAR format. After that, I was given more information about the job. I was hired on the spot and accepted the offer the same day.