Netflix Customer Support Manager interview questions

Initially there was a phone screen with an HR person (I believe). Then a scheduled in person. First, I met with 2 or 3 CSRs, and talk a bit about the day to day responsibilities and kinds of requests filed. Finally met with the hiring manager, and discussed the current 3-shifts, and the responsibilities of the shift manager. Mostly email, but with some phone support - all handled out of a single site.