I applied online. The process took 2 days. I interviewed at Netflix (Hillsboro, OR) in May 2011
Interview
The phone interview was conducted by an individual who was extremely "green". He stumbled during the call, seemed to be reading from a script and made a few errors while reading. He apologized several times during the call - very sweet person but clearly not experienced. He asked me to come in for an interview in which I would be meeting several staff members - assuming these would be supervisors and someone from HR.
The in-person interview was actually a group interview which included other candidates and several supervisors. It went fairly smoothly and I was mentally assessing the other candidates as I'm sure they were doing also.
The call center was busy yet seemed to be running smoothly. We were told of the benefits packages which seemed to be better than average. We were told that the company is flexible when it comes to handling customer issues, allowing you to be the judge but I sensed that that isn't actually the case.
Interview questions [1]
Question 1
A customer calls stating they're having problems with their connection. How do you trouble shoot for them?
Got to very last stage.
Process was:
1 30 min interview with HR
1 30 min interview with Hiring Manager
3 30 min interviews with three stakeholders (people you'd work with if you got the role)
Interview questions [1]
Question 1
Why Netflix?
Why Account Management?
What do you see the challenge for Netflix be?
I applied through a recruiter. I interviewed at Netflix
Interview
HR, Manager, Panel Interview - included people on variety of teams, and in-person interviews. There were a total of 5 or 6 rounds of interviews. The in-person interview was last step before hiring.
I applied through an employee referral. The process took 2 weeks. I interviewed at Netflix
Interview
Straightforward process, with 3 interviews: recruiter, hiring manager, peer interview. highlighting so much on the experience you have, quite chaotic but transparent with the process and what they are looking for. Very performance based.
