I applied through an employee referral. The process took 2 weeks. I interviewed at Pearson (Boston, MA) in Jun 2013
Interview
Three rounds of interviews, HR, Hiring Manager, and local manager. All phone interviews. Everyone was very nice and receptive on the phone. Received an offer after 3rd round of interviews. They allowed me to do the whole interview process over the phone as I was from a different state.
Interview questions [1]
Question 1
How has your experience prepared you for this position?
They asked about my background and gave me a simple troubleshooting question to answer.
It was a relatively smooth process all around.
They also provided me with information about the role
Interview questions [1]
Question 1
I can't access this webpage, what would you do to fix it
I applied through an employee referral. The process took 4 weeks. I interviewed at Pearson
Interview
The interview process was straight forward; the usual technical aptitude questions and standard people skills questions. The Hiring process, however, took what seemed like forever. They do a thorough background check and this process can take a very long time.
Interview questions [1]
Question 1
Tell me how you handle difficult or irate customers.
I applied online. The process took 2 weeks. I interviewed at Pearson (Rancho Cordova, CA) in Apr 2015
Interview
The interview process now consists of two assessment tests and a personality test before they will interview you.
After applying for the position, I was called for a phone interview within a week. A few days later, I was called for an in-person interview. The supervisors who interviewed me were very good and the questions were focused on the job; nothing extraneous or irrelevant.
At the time the company was owned by Pearson, not Vista Equity Partners, so it could be different now.