I applied online. The process took 4 weeks. I interviewed at Perk (Barcelona) in Aug 2021
Interview
1. Send CV
2. Meet with Talent Aquisition agent
3. "Culture" check with someone from the team
4. Meet with team leader
5. Meet again with TA agent for result and salary discussion
Interview questions [1]
Question 1
Usual Qs:
"Tell me about your experience in customer service."
"Why are you interested in working for our company?"
"What are your salary expectations?"
"What are your strengths and weaknesses in a customer service role?"
"Describe a time you handled a difficult customer situation."
"What do you know about our products/services?"
"Are you legally able to work in Spain?"
"What is your level of spoken and written English and Spanish?"
Thank you for sharing your feedback regarding your interview experience with us in Barcelona. It is great to hear that you found the process to be a positive experience.
Thank you for the time you invested in interviewing with Perk, and we are pleased to have you join the team!
Other Customer Care Agent interview reviews for Perk
I applied online. The process took 1 week. I interviewed at Perk (Barcelona) in Sept 2021
Interview
It was with human resource first who asked me about my job experience and how relates to the job now. Had a simple assessment beforehand. Finally had interview with hiring manager and role play
The interview process had several phases: 1) zoom call with Talent Acquisition, 2) written test, 3) zoom call with Customer Care Team Lead, and 4) in-person interview with Talent Acquisition + in-person interview with a member of the Leadership Team.
Interview questions [1]
Question 1
They obviously want to make sure that you fit with the position you will applied for, so they will ask you about your previous experience, how you dealt with different situations, why do you like this specific position. It is also very important to be a cultural fit for the company: the way you are as a person and professional needs to match the company values.
