I applied online. I interviewed at Publix (Tampa, FL) in Mar 2019
Interview
Apply online and must wait for a call back. You will need to keep an active application online in the event your application is not reviewed within that window or timeframe.
Interview questions [1]
Question 1
Why this company? What makes us stand out from others? Give you a customer service scenario how would you respond
Easy, conversational. Questions were expected for any retail position. Experience on customer service, difficult scenarios, how you would react in certain situations. Overall easygoing process. It was a phone interview. Did not need to go in.
Interview questions [1]
Question 1
How would you attend to a customer that claims they got the wrong medication filled.
I applied online. The process took 1 week. I interviewed at Publix (Fort Walton Beach, FL) in Oct 2025
Interview
It was a two-part interview with two different departments. I thought both went well, but one of the interviewers was unprofessional in that they bragged about being late regularly and that they did not have clear expectations for their team on timeliness, attendance, or cooperation.
Interview questions [1]
Question 1
About a time with a difficult customer, how I handled it. Another question was about what customer service means to me.
I applied through an employee referral. I interviewed at Publix (Richmond, VA) in Mar 2025
Interview
They care about how well you work in a team and your ability to deliver outstanding customer service. Overall it was a smooth process and wasn’t overly stressful. I had a short phone screen and then an in-person interview.
Interview questions [1]
Question 1
What would you do if a customer was upset at you? How would you handle the situation?