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      Puffy

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      Technical Support Engineer Interview

      25 Jun 2026
      Anonymous interview candidate
      Los Angeles, CA
      No offer
      Positive experience
      Easy interview

      Application

      I applied online. I interviewed at Puffy (Los Angeles, CA) in Mar 2026

      Interview

      Two stages. Started with a recruiter call covering background, interest in the role, and general fit - 15 to 30 minutes, straightforward and conversational. The second round was more technical, conducted via video call, with managers and leaders. Covered troubleshooting scenarios, architecture, and design relevant to the role. The interviewers were sharp and clearly experienced - the kind of people who ask precise questions because they genuinely understand the work at a deep level.

      Interview questions [2]

      Question 1

      What draws you to this role and what makes you the right fit for it.
      Answer question

      Question 2

      Walk me through how you would approach troubleshooting a complex technical issue - where do you start, and how do you communicate your findings?
      Answer question

      Other Technical Support Engineer interview reviews for Puffy

      Technical Support Engineer Interview

      19 Jun 2026
      Anonymous employee
      Los Angeles, CA
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied online. I interviewed at Puffy (Los Angeles, CA) in Mar 2026

      Interview

      A straightforward interview focused on personality and how you approach situations rather than purely technical knowledge. A good opportunity to show how you think and communicate under different scenarios. The format was conversational and gave room to express your perspective openly.

      Interview questions [2]

      Question 1

      A series of personality-based questions exploring how you handle real-world support situations, communicate with users, and adapt your approach based on the context.
      Answer question

      Question 2

      Walk me through how you would diagnose and resolve a technical issue for a non-technical user - what's your process?
      Answer question