The hiring manager was a very nice lady, she asked me several questions from her list, such as what does customer service mean to you? if you have no customer-facing experience at all: what drew you to apply to this job?
relaxed approach - booked a time that worked for both of us and arrived to be interviewed. General chitchat and then the usual questions in an interview - like why do you want to work here etc.
I applied online. The process took 1 week. I interviewed at RBC (Toronto, ON) in Jun 2019
Interview
HR will do a phone interview first about 15mins ask some general questions. They will introduce the recruiting process first. Just ask some general question, less behavioral question. It's not that hard.
Interview questions [1]
Question 1
can you tell us about a time you had to deal with a difficult customer