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      RingCentral

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      Customer Success Manager Interview

      9 Jun 2017
      Anonymous employee
      Denver, CO
      Accepted offer
      Negative experience
      Average interview

      Application

      I applied through a recruiter. I interviewed at RingCentral (Denver, CO) in Jan 2016

      Interview

      Rigorous interview process including up to 5 different interviews all the way up to senior management. Had one no-show to a skype interview due to poor time management. They put you through a rigorous interview process and drop a low ball salary bomb on you after you've jumped through their hoops.

      Interview questions [1]

      Question 1

      What do you think a customer success manager does?
      Answer question
      2

      Other Customer Success Manager interview reviews for RingCentral

      Customer Success Manager Interview

      22 Dec 2023
      Anonymous interview candidate
      No offer
      Negative experience
      Easy interview

      Application

      I applied through an employee referral. The process took 2 weeks. I interviewed at RingCentral

      Interview

      Recruiter/TA was not prepared for my screening call. She had to pull up documents and was unsure about details, pay band, etc. She sent me a virtual screenshare invite but failed to share her camera. As the face of the company, not a good look.

      Interview questions [1]

      Question 1

      It was a basic call describing the role, no real questions were asked of me.
      Answer question

      Customer Success Manager Interview

      8 Aug 2022
      Anonymous interview candidate
      Declined offer
      Neutral experience
      Easy interview

      Application

      I interviewed at RingCentral

      Interview

      Screening call with recruiter, then spoke with panel of 3 SCSM Managers, (they were great). Then talked with panel of 3 CSMs, wasn't super impressed with them. After the interview process was over, they asked if I was willing to relocate, they now want the job to be local to one of their offices. Job was listed as remote...

      Interview questions [1]

      Question 1

      Provided a scenario of 3 different customers, one who currently bills the most, 1 who bills less but potential for growth, and 1 limited MRR but lots of potential for growth. How do you prioritize them in support.
      Answer question

      Customer Success Manager Interview

      13 Feb 2020
      Anonymous interview candidate
      Aurora, CO
      No offer
      Negative experience
      Difficult interview

      Application

      I applied through a recruiter. I interviewed at RingCentral (Aurora, CO) in Feb 2020

      Interview

      I received an email to schedule an over the phone interview with a recruiter. I scheduled my interview during my lunch. I received an email at the time of my interview saying it needed to be rescheduled. My interview was rescheduled. Needles to say, I never received a call. Not a good experience at all. I became disinterested with this company.
      6

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