phone interview, in person interview, a couple more phone interviews and a day of shadowing (on my request). I spoke with the hiring manager and then many other managers along with interviews with teammates already on the team.
Interview questions [1]
Question 1
was asked the general customer support questions and asked scenario questions
I applied through a recruiter. I interviewed at ShootProof
Interview
Pre-interview exercises given with specific instructions to do them in whatever format you choose. Look at test cases and devise some grooming questions, out of the ordinary testing concerns, etc.
Interview questions [1]
Question 1
After submitting exercises, get feedback that it is not in the format they want? What? If you are looking for specifics, ask for them.