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      Support Advisor Interview

      28 May 2021
      Anonymous employee
      Accepted offer
      Positive experience
      Difficult interview

      Application

      I applied online. The process took 3 weeks. I interviewed at Shopify in Mar 2021

      Interview

      Interview process was multi-stage and thorough. Creating your own trial store was optional in the application, but I would recommend doing so. It will not only show enthusiasm, but will help with 'the Gauntlet' interview if you're successful down the line. I found the two interviews I had with an HR rep and then later a team leader to be pretty standard. Relatively straight forward and normal interview prep will get you through. The Technical ('Gauntlet') interview is more of a work test; 2 concurrent chats and a single phone call with a merchant. If you find the correct info quickly they'll keep adding more to their request to keep the conversation going. My biggest tip is to keep the merchant on the line with phrases like "just hunting for the best way to do that, I'll be right with you", or just general chit chat "what does your business do/where are you based? etc." You're being assessed on how you interact as much as finding the right info. Definitely worth looking through their online help and your trial store to get familiar with it all.

      Interview questions [3]

      Question 1

      Tell me a little about how you deal with stressful situations?
      Answer question

      Question 2

      Tell me about your previous job, what was your role?
      Answer question

      Question 3

      Outside of work what are you interested in? What keeps you happy?
      Answer question
      5

      Other Support Advisor interview reviews for Shopify

      Support Advisor Interview

      21 Jun 2024
      Anonymous employee
      Dublin, Dublin
      Accepted offer
      Positive experience
      Difficult interview

      Application

      I interviewed at Shopify (Dublin, Dublin)

      Interview

      La entrevista incluye una llamada telefónica para conocerte, una entrevista propiamente dicha por videoconferencia, una entrevista técnica en la que tienes que realizar el trabajo y, en ocasiones, una última charla con la persona que sería tu jefe.

      Interview questions [1]

      Question 1

      Las preguntas suelen ser sobre el propio producto, por lo que es buena idea hacerse una tienda en la plataforma unos días antes para saber cómo funciona.
      Answer question

      Support Advisor Interview

      21 Jan 2024
      Anonymous employee
      Ottawa, ON
      Accepted offer
      Positive experience
      Average interview

      Application

      I interviewed at Shopify (Ottawa, ON)

      Interview

      Lengthy but well explained and scheduled interview process comprising of writing example emails, taking live chats and addressing a call. They give you the tools needed to prepare but it is stressful.

      Interview questions [1]

      Question 1

      If I was a customer and I wrote in with "x" question, can you share what you would respond?
      Answer question

      Support Advisor Interview

      19 Nov 2023
      Anonymous employee
      Accepted offer
      Positive experience
      Average interview

      Application

      I interviewed at Shopify

      Interview

      Technical + life story - two interviews one where you describe stuff about yourself and then a skill testing technical interview with chats and phones to test what you'd be doing in the role

      Interview questions [1]

      Question 1

      please tell me about yourself
      Answer question

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