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      Customer Experience Agent Interview

      17 Jun 2020
      Anonymous employee
      Dublin, Dublin
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied through an employee referral. The process took 4 weeks. I interviewed at Slack (Dublin, Dublin) in Feb 2020

      Interview

      I applied with my CV and cover letter and I received confirmation of my application. I got an email after a few days asking me to do a writing assessment within 48 hours. Not long after submitting, maybe a day or two, I got an email to set up a phone call to speak with a recruiter. After the call I was set up to have 2 phone interviews with managers. After a couple of day I was told that I would be moving into the final interview stage. Which was an afternoon in their office, where I had 3 interview with about 5 people in total and a written assessment .

      Interview questions [5]

      Question 1

      Can you tell us about a time you had conflict with a colleague
      1 Answer

      Question 2

      Tell us about your experience to date
      Answer question

      Question 3

      Can you remember a time you had a great or bad customer support experience and tell us about why it was good or bad? Followed by, how would you have handled it differently?
      Answer question

      Question 4

      If we asked your colleagues to describe you what would they say? Followed by: How would you describe yourself?
      Answer question

      Question 5

      Tell us about a time you made a mistake at work?
      1 Answer
      9

      Other Customer Experience Agent interview reviews for Slack

      Customer Experience Agent Interview

      27 Oct 2022
      Anonymous employee
      Vancouver, BC
      Accepted offer
      Positive experience
      Difficult interview

      Application

      I applied online. The process took 4 weeks. I interviewed at Slack (Vancouver, BC) in Aug 2022

      Interview

      The interview process was lengthy but very thorough. Everyone was very engaging and made it feel at ease. 1. Written Assignment (pre screening) - 5 situation/behavioral questions 2. Screening call with the Recruiter - Basic personal questions/requirements 3. 2nd call with the Recruiter - More detailed questions about the position/ what I am looking for in a job/company 4. Zoom meeting with the Manager - History/ Experiences / Expectations 5. Zoom meeting with 2 existing Team members - History/ General questions / Situation based questions 6. Wrap-up with the Manager and then ending with the Recruiter - Last questions/ expectations The recruiter has very helpful in explaining each step and providing assistance with what to expect next. Very impressed!

      Interview questions [1]

      Question 1

      Q: Tell me about a time when...?
      Answer question

      Customer Experience Agent Interview

      27 Oct 2022
      Anonymous employee
      Chicago, IL
      Accepted offer
      Positive experience
      Average interview

      Customer Experience Agent Interview

      21 Apr 2022
      Anonymous employee
      Dublin, Dublin
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied through an employee referral. The process took 4 weeks. I interviewed at Slack (Chicago, IL) in Jul 2022

      Interview

      The interview process was very straight-forward. I first talked with HR over Zoom for a phone screening. Next was a written assessment and a 1-1 interview with the hiring manager. Next was a panel interview with another manager and team mate. My HR rep called me beforehand to help me prepare with different questions that they might ask.

      Interview questions [1]

      Question 1

      Tell me about a time you handled a difficult customer and what was the outcome?
      Answer question

      Application

      I applied online. I interviewed at Slack (Dublin, Dublin)

      Interview

      Straightforward interviews. Multiple rounds including a written portion project and interviews with a few different people. The interviewers asked normal questions. No trick questions. The process was very transparent and clear.

      Interview questions [1]

      Question 1

      Share about your previous experience.
      Answer question