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      Customer Success Manager Interview

      24 Feb 2021
      Anonymous interview candidate
      New York, NY
      No offer
      Positive experience
      Average interview

      Application

      I applied through an employee referral. I interviewed at Slack (New York, NY)

      Interview

      My interview experience with Slack was excellent! I enjoyed speaking with all of the individuals involved. Interview process: 1. Recruiter Screening 2. Hiring Manager Interview 3. Chronological Interview 4. Presentation Recruiter Screening: The recruiter that I worked with was very responsive and provided timely updates. She also helped me prep for the interviews and was available to answer any questions I had. Hiring Manager: The hiring manager was engaging and showed interest in getting to me as a person. This round was for 45 minutes and was asked questions on topics such as: stakeholder management, cross-functional partnership, collaboration, etc. Make sure you have examples that you can share. Chronological Interview: I highly recommend prepping well for this round as it is a deep dive of your resume. Mine was scheduled for 90 minutes but can be longer depending on the position. Few questions to think about are: What were some of the challenges from moving position A to position B? what prompted the move? what would your manager say were your strengths and weaknesses? Why Slack? By the time I moved to the final round, I had accepted another position at my current company so can't share experiences regarding the presentation round. I also recommend connecting with other CSMs at slack to learn more about their day to day. I was fortunate enough to connect with one and she was extremely helpful in answering all of my questions thoroughly. Good luck!

      Interview questions [1]

      Question 1

      Why do you want to work at Slack?
      1 Answer
      7

      Other Customer Success Manager interview reviews for Slack

      Customer Success Manager Interview

      31 Jan 2024
      Anonymous interview candidate
      No offer
      Negative experience
      Difficult interview

      Application

      I applied online. I interviewed at Slack

      Interview

      4 interview Manager Colleague VP PPT interview But last interview, need to prep for PPT just for the interview, actually that is waste of time for interviewer. It need at least 5 hrs to prepare and show the PPT. Who can compensate my time?

      Interview questions [1]

      Question 1

      Could you share your win experience Who is the tough customer you met
      Answer question

      Customer Success Manager Interview

      8 Sept 2022
      Anonymous interview candidate
      No offer
      Neutral experience
      Difficult interview

      Application

      I interviewed at Slack

      Interview

      4 rounds of interviews and a few homework assignments. overall it was very time consuming and i wound up accepting another offer. they asked the same types of questions over and over

      Interview questions [1]

      Question 1

      tell us about a time that you had to push back
      Answer question

      Customer Success Manager Interview

      16 Sept 2022
      Anonymous interview candidate
      Paris
      No offer
      Negative experience
      Average interview

      Application

      I applied online. The process took 2 weeks. I interviewed at Slack (Paris) in Sept 2022

      Interview

      I had a 30 minutes call with a Talent Acquisition who asked question in industrial mode. And I had a 45 minutes call with the hiring manager then no news since 2 weeks.

      Interview questions [1]

      Question 1

      - Tell me about yourself - Why do you want to join slack ? - How do you manage your book ? - What are you improvement areas ?
      Answer question

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