I applied online. The process took 4 weeks. I interviewed at Southwest Airlines (Las Vegas, NV) in Feb 2022
Interview
I am not sure when I applied, they emailed me asl=ked me to complete the paperwork by end of the month of of January. they did a zoom interview on Feb 9th offered the job, accepted heading for training foe=r 6 weeks next month. interview process was very easy. 1 step process.
Interview questions [1]
Question 1
wanted to know my customer service background and what software have i used in the airline industry.
I applied online. The process took 4 weeks. I interviewed at Southwest Airlines (Birmingham, AL) in Feb 2026
Interview
The interview process took about a month and was very organized in communication. I had to complete a self interview and Zoom interview. The zoom interview was with two people and I was able to choose a time that worked best for me.
I interviewed once with the recruiter and then with a local representative. The interview questions were your typical STAR type questions. The interview was informative and conversational. They went over the important parts of the position and what a day would look like if hired.
Interview questions [1]
Question 1
Tell us about a time you had to deal with a difficult customer.
I applied online. The process took 2 weeks. I interviewed at Southwest Airlines (Dallas, TX) in Nov 2025
Interview
They sent a text and an email stating that they would like to schedule a phone interview with me and offered some available slots. The recruiter called 10 minutes late into our 30 minute slot and seemed rushed and distracted.
Interview questions [1]
Question 1
How did I handle juggling multiple task at one time?