Customer Experience Associate applicants have rated the interview process at TD with 2.5 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 100% positive. To compare, the company-average is 82.6% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Experience Associate roles take an average of 18 days to get hired, when considering 2 user submitted interviews for this role. To compare, the hiring process at TD overall takes an average of 27 days.
Common stages of the interview process at TD as a Customer Experience Associate according to 2 Glassdoor interviews include:
IQ intelligence test: 40%
Phone interview: 20%
Group panel interview: 20%
Drug test: 20%
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I applied through an employee referral. The process took 3 weeks. I interviewed at TD (Toronto, ON) in Oct 2018
Interview
The interview for this position was very forward thinking and insightful. The interviewer was clear in their interest in employees striving to move up in the company and stay with TD after applying to this role. The questions were personal enough to understand the mindset of the applicant but in no way invasive. The interviewer also laid out all of the logistics and expectations of the employee upon starting to work for the company, which was helpful.
Interview questions [1]
Question 1
Do you have a direction in which you would like to grow within TD?
Received initial email about availabilities and locations. After three weeks, I received the first interview with HR (one hour), followed by another HR interview few days after (30 minutes). Both formats are similar.
Interview questions [1]
Question 1
- basic yes/no eligibility questions
- why TD
- why this role
- customer service experiences
- behavioural questions
There were 2 interviews with the HR tram. The process was smooth, the questions were normal (no wierd ones), and the recruiters were very professional and welcoming. Based on the interviews only I felt like 'Yes, I would want to work with this type of people, with this type of culture.'
Multiple Interviews to be waitlisted. Then ghosted. Did not contact me to tell me I was no longer waitlisted. Told me I could wait for up to a year for an opening. Nobody is going to wait that long.
Interview questions [1]
Question 1
How have you in the past, were required to upsell a product to a customer.