Transit Link Customer Service Representative interview questions
based on 2 ratings - Updated 30 Dec 2023
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Customer Service Representative applicants have rated the interview process at Transit Link with 2 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 50% positive. To compare, the company-average is 33.3% positive. This is according to Glassdoor user ratings.
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Moderate difficulty scenario based. Asking how you would handle a scenario for users with different needs such as losing a card, seeking for refunds or wanting to replace a brand new bus mrt travel card.
Interviewer was kind and friendly. Interviewer was very professional, and the questions asked were mainly behavioral questions, testing on ability to provide professional and good customer service, etc. as this job is public-facing.
Interview questions [1]
Question 1
Name a time when you had to de-escalate a conflict at work.