They have a three interview tier process with a phone interview with the hiring manager. The second interview is in person with the HR Manager, the final interview will be with the senior management team.
Interview questions [1]
Question 1
How many years of customer care experience do you have?
I applied online. I interviewed at Tucows (Toronto, ON)
Interview
Wonderful interview, didn't feel intimidated with role play. The persons who conduct the interview was very friendly and informs about the times and role descriptions. Asked questions at the end of the interview.
Interview questions [1]
Question 1
Tell me about a time you handle a difficult customer.
