Please allow us to apologize for the negative experience you had in our interview process. You definitely should have received a response letting you know that you hadn’t been selected for the role. Perhaps we had assumed that the external recruiting agency would have let you know, but in any case, we should have followed-up on our end. 

 We do now have a dedicated HR Manager leading our recruitment related activities. Should you wish to speak to someone about your experience, please send an email to bearjobs@tunnelbear.com and we will get back to you. 

 Best of luck to you in your future endeavours and thank you very much for sharing your feedback with us.