I applied online. The process took 3 weeks. I interviewed at Twilio in Jul 2019
Interview
The interview process was very lengthy. I had 2 phone interviews that went awesome in my opinion. Next, I was sent an assessment that consisted of 3 critical thinking questions. I was told that my responses were really good which allowed me to move to the next phone interview. Hours after my 3rd phone interview and my assessment test I was notified that I’d been selected to move forward. Lastly, I had 2 days of video interviews. The first day the interviews lasted about 3 hours and the second day they lasted about an hour. After my last video interview I was advertised that I’d be contacted with the final decision.
FYI: I’m still waiting... wish me luck!
Interview questions [1]
Question 1
Do you think technical support or customer service is more important?
Glad to hear you are having a good experience with us, and I do hope you hear from us soon! We appreciate the time you have taken to interview with us and allowing us to get to know you.
Other Technical Support Engineer interview reviews for Twilio
Ghosted after a poor interview with a guy from Medellín. Now there are several tasks to complete as a filter. Feels excessive and unfair.
The call itself was underwhelming—rushed, distracted, and over before it really began. No chemistry, no clarity on the role, just a vague overview and a promise to "review and be in touch." That was weeks ago. Since then, silence. No rejection, no feedback, no response to follow-ups. Just the hollow echo of an unanswered inbox.
Then came the tasks. Not one, but several. Designed, apparently, to "demonstrate capability" and "show commitment." A filter, they said. But a filter for what? A role that may or may not exist? A process that may or may not continue? There's no transparency, no timeline, no indication that anyone is actually reviewing the work being submitted.
It's a one-way street. Effort flows out, nothing flows back. And yet, the tasks keep coming. Each one more elaborate than the last. Each one demanding hours of unpaid labor under the guise of "assessment." Meanwhile, the silence from Medellín persists. No check-ins, no updates, no acknowledgment.
This isn't hiring. It's extraction. Free labor disguised as opportunity. Hope weaponized against desperation. And the worst part? You know it's happening, but you do the work anyway—because what if this one is real? What if this time they actually follow through?
But they never do. The ghosting says everything. The tasks say the rest. It's not a filter. It's a firewall. And you're on the wrong side of it
Interview questions [1]
Question 1
They didn't ask much during the interview—just vague questions about experience. The real ask came after: complete several unpaid tasks as a filter. No feedback, no follow-up, just silence from Medellín. The work spoke. They never did.
I applied online. I interviewed at Twilio in Aug 2025
Interview
Applied for the 5th time but still got rejected by automation. The advertise that a human recruiter analyze our CV but only ATS review and reject. I had all required skills and my CV matched 100% with the requirement but still got rejected. If human is reviewing then I am sorry to say but they are rejecting based on age, race, language or based on past experience in different industries. They advertise and I quote " Twilio values diverse experiences from all kind of industries and we encourage everyone who meets the required qualifications to apply." but sadly they don't follow it. I applied for Technical Support Engineer 2 EMEA EMAIL role.
*To the management of Twilio, if you any doubt on my knowledge and skills then take an interview and if I don't qualify or meet the requirements you publicly posted I will apologize publicly and accept the consequences.
The hiring process was highly unprofessional.
My final interviewer didn’t show up, and the recruiter never addressed it or offered an explanation. This lack of communication and respect for candidates’ time is unacceptable.
