I applied online. The process took 4 weeks. I interviewed at USAA (San Antonio, TX) in Nov 2017
Interview
I applied online. Within a week, I received an email that I was selected as a Candidate and to take an assessment to see if I was a fit. The assessment was mostly behavioral questions. Two days later, I received an email that USAA would like a phone interview. I was contacted a week later by a recruiter who conducted the interview. She went over the job description, benefits, salary and bonuses. She also asked me a couple of questions, such as, why USAA? What challenges may you have with this position? After the interview, she asked if I could meet with a manager face-to-face for another interview on the campus. I went in today, they went over the job description as it’s a position that provided customer service and also cross selling. In the end, they asked me three questions, where do you see yourself in 3 years? Give me an example when you had a dismissal call and received a sale? Give me a time you encountered a problem at work. What recourses did you take? What was the outcome? I felt it went well. They stated I would get a phone call if there is an offer. If you receive an email, they declined. Awaiting for an offer.
I had three interviews over the phone, the first is more of a formality to go over some basic details in a little bit about the company.
The second felt more like a screening, but I was asked a series of interview questions. Just like the first one it was pretty easy.
The third interview was a bit harder and had me performing a roleplay with the interviewer. I received my offer within a week after this third interview.
I cannot stress how important it is to probe as much as you can in that roleplay and ask questions.
When you start getting the feedback make sure you listen and provide responses, they are not looking for perfection but they do want somebody that they can teach and so if you can take criticisms and feedback really well... you will do well in this interview
Interview questions [1]
Question 1
They want you to know the company's mission statement
After applying online about a week later received email to complete assessment after that a few days passed and got call to schedule first interview with recruiter they asked pretty basic questions and mostly informed about company then let me know I was going to be scheduled the interview with the hiring manager within a few days.
Interview questions [1]
Question 1
Where do you see yourself in 3-5 years? Why apply with USAA?
Applied online and received a time sensitive email to complete an online assessment two days after I submitted my application. The day after I competed the assessment I received a follow up email to confirm a phone interview a week from that day. The phone interview only lasted 14 minutes and I was offered an in person interview during that same phone call. My in person interview was scheduled for the same week only two days from my phone interview. The day before my in person interview I was called by the recruiter and told they accidentally overbooked the hiring managers so my in person interview was now going to be an over the phone manager interview which I was excited for because it meant I could do it in the comfort of my own home in my pajamas. The manager interview went well. It lasted 50 minutes and included a role play scenario where I had to sell them a phone and accessories. At the end of the call I was asked if I had any questions and I asked about career advancement, the team environment and company culture. The manager was very detailed in the path a typical associate takes to move up so I really appreciated that. If you get this far in the interview definitely ask them about the career path taken to move up within the company because there are a lot of opportunities for growth. Currently waiting for an offer, was told it could take up to a week for the recruiter to call me back.
