I applied online. The process took 8 weeks. I interviewed at USAA (Chesapeake, VA) in Oct 2018
Interview
The process from start to finish was nerve wrecking. If you're looking for something immediate, this is not it. There was a lot of time in between each step but in the end, it was well worth the wait! Application was easy to complete, then the assessment, phone interview with a recruiter that works with you every step of the way, then a face to face in the office with a hiring manager. If you survive through all of that, there may be a contingent offer and the background check and drug screen will follow. The background check is conducted by a third party so it may take longer than you hope but you can track the progress the entire way as well.
I applied online. The process took 1 week. I interviewed at USAA (Tampa, FL) in Sept 2025
Interview
They made me take a 30 minute long assessment after submitting an application. It was not relevant to the position at all. In the end, it was a huge waste of time and there was no further consideration given.
Interview questions [1]
Question 1
Out of these 3 attributes, which best describes you.
This was a very quick and easy process, interview was done in two parts. First interview was an introduction to the company and second interview was to get to know you better and see if you line up with their values.
Interview questions [1]
Question 1
What are times where you had to deal with difficult customers?
I applied online. The process took 1 day. I interviewed at USAA (Chesapeake, VA) in May 2024
Interview
Just say I was over qualified. The people were dressed as if they were at a swap meet. The office was small, just not anything I expected. The interviewer only spoke of occurrences if you were late! Micromanagement City