I applied online. The process took 2 weeks. I interviewed at Vanguard (Malvern, PA) in Jan 2017
Interview
The phone interview was very stress free. They asked me to explain my prior jobs and work experiences. They then asked me several basic behavioral questions that were easy to answer. I was then asked to come back for an on site interview which consisted of a tour, an information session, and two interviews. One interview consisted of behavioral questions and the other was a role playing exercise.
Interview questions [1]
Question 1
Explain a time where you had to deal with a frustrated customer.
Interview was good, Interviewer provided alot of information containing to the job description and the benefits. They provided STAR example questions to get a better understanding of who I was and what I can possibly offer to the environment
I applied online. The process took 1 week. I interviewed at Vanguard (Charlotte, NC) in Aug 2021
Interview
The interview was a two step process, the phone screen was about 15 mins and they were mainly looking for clarity of your voice and if you are articulate. The virtual 1-on-1 interview was fairly easy, about 6 STAR-based questions regarding customer service, communication skills, and learning agility.
Interview questions [1]
Question 1
Tell me about a recent time where you had to develop rapport and maintain a relationship with a client or customer?
Role playing situation. Simulated call between customer and you in the role. Asked about interest in role and background. What would make you succeed. Interviewer observed how you handle a phone call