Skip to contentSkip to footer
  • Community
  • Jobs
  • Companies
  • Salaries
  • For employers
      Notifications

      Loading...

      Elevate your career

      Discover your earning potential, land dream jobs, and share work-life insights anonymously.

      employer cover photo
      employer logo
      employer logo

      Vanguard

      Engaged employer

      About
      Reviews
      Pay and benefits
      Jobs
      Interviews
      Interviews
      Related searches: Vanguard reviews | Vanguard jobs | Vanguard salaries | Vanguard benefits | Vanguard conversations
      Vanguard interviewsVanguard Customer Relationship Specialist interviewsVanguard interview


      Glassdoor

      • About / Press
      • Awards
      • Blog
      • Research
      • Contact Us
      • Guides

      Employers

      • Free Employer Account
      • Employer Centre
      • Employers Blog

      Information

      • Help
      • Guidelines
      • Terms of Use
      • Privacy and Ad Choices
      • Do Not Sell Or Share My Information
      • Cookie Consent Tool
      • Security

      Work With Us

      • Advertisers
      • Careers
      Download the App

      • Browse by:
      • Companies
      • Jobs
      • Locations
      • Communities
      • Recent posts

      Copyright © 2008-2026. Glassdoor LLC. "Glassdoor," "Worklife Pro," "Bowls" and logo are proprietary trademarks of Glassdoor LLC.

      Company Bowl sample

      Want the inside scoop on your own company?

      Check out your Company Bowl for anonymous work chats.

      Bowls

      Get actionable career advice tailored to you by joining more bowls.

      Followed companies

      Stay ahead in opportunities and insider tips by following your dream companies.

      Job searches

      Get personalised job recommendations and updates by starting your searches.

      Top companies for "Compensation and Benefits" near you

      avatar
      Questrade
      3.6★Compensation and benefits
      avatar
      Republic Bank Limited
      3.6★Compensation and benefits
      avatar
      FirstCaribbean Int'l Bank
      4.1★Compensation and benefits
      avatar
      CIBC World Markets
      3.8★Compensation and benefits

      Customer Relationship Specialist Interview

      26 Jan 2017
      Anonymous employee
      Scottsdale, AZ

      Other Customer Relationship Specialist interview reviews for Vanguard

      Customer Relationship Specialist Interview

      29 Dec 2016
      Anonymous interview candidate
      New York, NY
      Declined offer
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied online. The process took 2 months. I interviewed at Vanguard (Scottsdale, AZ) in Jan 2017

      Interview

      I applied online and was called by a recruiter approximately one week later. We scheduled a phone interview for the following day. The recruiter called on time - we spoke in total for about 45 minutes. She asked me about my current position and about my work history, as well as groups/organizations I was involved with in college. She told me a little bit about the position and then asked me behavioral based questions as well as what a stock, bond, mutual fund, and exchange traded fund were. At the end of the call, an invitation was extended for me to travel (expenses paid) to Scottsdale for an in-person interview. I accepted. I was contacted 2 days later with information about my travel itinerary. Four days before my interview, I was emailed by my recruiter with information about the interview process. She offered some things for me to review - I highly recommend that you review some basic financial terminology and do as much research into Vanguard as you can! The day of the interview, I arrived at 7:30 AM. I'd say my group was 16 or so people - only 3 of which were female. We were given a tour of the facility, followed up a group presentation about Vanguard. After the presentation was over, we were given a case study. Don't stress over this too much - just read all details carefully and you will be fine! We were able to take 15 minutes to review the case study, and then we were sent to interview rooms with a Vanguard employee who then offered another piece of the role play for you to read over. I was given 5 minutes to read the new information before we started the role play. After the role play, a different Vanguard employee came in for the second part of the interview - behavioral based questions. I only had 3 - the questions were open ended and very easy to answer in the STAR format (situation, task, action, response). After this portion was completed, I was free to go! I was there for my interview until 11:00 AM. I was told a recruiter would contact me within 1-2 weeks, but I was actually contacted much quicker than that with an offer. Overall, the interview was an incredibly positive experience. Everyone was very, very kind and made a genuine effort to make you feel comfortable.

      Interview questions [1]

      Question 1

      Where do you see yourself in 10 years?
      Answer question
      3
      Positive experience
      Easy interview

      Application

      I applied online. The process took 4 days. I interviewed at Vanguard (New York, NY) in Dec 2016

      Interview

      Phone interview followed by skype call. Applied with resume and a response came in 5 days followed by first scheduled call days later. I request a rescheduled time and it was gladly accepted.

      Interview questions [1]

      Question 1

      Are you able to build trust in the first phone call
      Answer question

      Customer Relationship Specialist Interview

      27 Feb 2016
      Anonymous interview candidate
      No offer
      Positive experience
      Average interview

      Application

      The process took 2 weeks. I interviewed at Vanguard

      Interview

      Simple phone interview consisting of STAR format questions. Scheduled for an in person interview one week later. Interview consisted of many questions relating to work related experiences, such as "How did you handle a difficult customer?". Afterward, there was a one hour online skills assessment that I was required to take.

      Interview questions [1]

      Question 1

      Tell me about a time you had to learn something new in a short amount of time?
      Answer question