I applied online. The process took 3 weeks. I interviewed at Vanguard (Scottsdale, AZ) in Nov 2012
Interview
After submitting my application online, I was contacted and a phone interview was scheduled (40 min long). After the phone interview, I was asked if I would like to come to campus for an in person interview. The in person interview lasted 4 hours, and included STAR based behavioral questions. There were questions about the history of Vanguard & the products they offer (401k, retirement plans, mutual funds, etc). In addition, there was a case study which involved responding to an upset client.
Interview questions [1]
Question 1
Explain a time when you successfully taught a concept to someone. Explain a time when you unsuccessfully attempted to teach a concept to someone.
Interview was good, Interviewer provided alot of information containing to the job description and the benefits. They provided STAR example questions to get a better understanding of who I was and what I can possibly offer to the environment
I applied online. The process took 1 week. I interviewed at Vanguard (Charlotte, NC) in Aug 2021
Interview
The interview was a two step process, the phone screen was about 15 mins and they were mainly looking for clarity of your voice and if you are articulate. The virtual 1-on-1 interview was fairly easy, about 6 STAR-based questions regarding customer service, communication skills, and learning agility.
Interview questions [1]
Question 1
Tell me about a recent time where you had to develop rapport and maintain a relationship with a client or customer?
Role playing situation. Simulated call between customer and you in the role. Asked about interest in role and background. What would make you succeed. Interviewer observed how you handle a phone call
