I applied online. The process took 2 days. I interviewed at Vanguard (Charlotte, NC) in Mar 2015
Interview
It was a pretty standard phone interview. I applied on-line and got an email from a recruiter about a month later. The questions are heavily STAR based. (Know how to answer all of the basic STAR based questions.) Already having some prior experience working with clients seemed to be pretty important. It is also very important to know whats going on in the markets and the economy when they call. Know the difference between stocks, bonds, mutual funds, and ETF's.
Interview questions [4]
Question 1
Tell me about a time you had to think outside the box?
Interview was good, Interviewer provided alot of information containing to the job description and the benefits. They provided STAR example questions to get a better understanding of who I was and what I can possibly offer to the environment
I applied online. The process took 1 week. I interviewed at Vanguard (Charlotte, NC) in Aug 2021
Interview
The interview was a two step process, the phone screen was about 15 mins and they were mainly looking for clarity of your voice and if you are articulate. The virtual 1-on-1 interview was fairly easy, about 6 STAR-based questions regarding customer service, communication skills, and learning agility.
Interview questions [1]
Question 1
Tell me about a recent time where you had to develop rapport and maintain a relationship with a client or customer?
Role playing situation. Simulated call between customer and you in the role. Asked about interest in role and background. What would make you succeed. Interviewer observed how you handle a phone call