I met a representative at a career fair but wasn't able to set up an interview the next day, so she just took my resume. I was emailed later to schedule a phone interview, which was like a normal interview. At the end of the interview, I was asked to go down to Arizona for an interview in person. At that interview, I went through some of the same questions as the phone interview and then did a role play. To be successful, learn everything you can about Vanguard and investments and make customer service a priority in your answers, especially for the role play.