I applied online. The process took 2 weeks. I interviewed at Vanguard in Oct 2015
Interview
The phone interview was fairly basic with HR asking basic questions about the company and why you would want to work there. Make sure you do your research on the company before hand. Also, demonstrate any customer service experience that you have had in the past. Make sure you review other past interviews posted on this site as well to help prepare you for the interview.
Interview was good, Interviewer provided alot of information containing to the job description and the benefits. They provided STAR example questions to get a better understanding of who I was and what I can possibly offer to the environment
Role playing situation. Simulated call between customer and you in the role. Asked about interest in role and background. What would make you succeed. Interviewer observed how you handle a phone call
I applied online. The process took 1 week. I interviewed at Vanguard (Charlotte, NC) in Aug 2021
Interview
The interview was a two step process, the phone screen was about 15 mins and they were mainly looking for clarity of your voice and if you are articulate. The virtual 1-on-1 interview was fairly easy, about 6 STAR-based questions regarding customer service, communication skills, and learning agility.
Interview questions [1]
Question 1
Tell me about a recent time where you had to develop rapport and maintain a relationship with a client or customer?
