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      Customer Service Representative Interview

      7 Oct 2023
      Anonymous employee
      Tallinn
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied online. I interviewed at Wise (Tallinn) in Aug 2023

      Interview

      After I submitted my cv, it took around 4 days to receive a response. 1st round is a video interview with a robot through the app. You are given 4 recorded questions and 3 emails to answer. During recording part you are only given around 1 minute to prepare and 3 minutes to answer. Only 1 attempt is allowed. For written part you'll have 20 minutes for each question. This part of the interview was really hard, so I advise to prepare each answer and practice it with camera in advance. After that, I was waiting for the feedback for 1 week. 2nd round is a Zoom interview with two team leads. My interviewers were from Budapest, while I applied in Tallinn. I think this might be to decrease the level of bias during application process. Overall, the interview was very relaxed and I didn't feel like I am judged. They only asked professional behavior questions, no weird ones or questions about how Wise works. If I didn't know what to answer, they let me to another question, there were no pressure. You really have to be yourself to pass the interview - and if your personality matches with the company, you will be hired. I also felt that honesty is very much appreciated during the interview, they don't want to put you in a box to fit the standard of a perfect employee. After the interview I received a follow-up email from HR next morning and they asked me to schedule a feedback call for next week. It was nervous to wait for it, but it turned out to be just a formality and I was offered a position. After you sign an offer, there is a background check for 3 week before you can start work, they check your previous criminal recording. I passed it with no problems even with problematic citizenship. In the end, I got a feeling that Wise provides equal opportunity for people disregarding their nationality, skin colour, passport etc. You can be yourself here with all of your cultural background, no need to hide anything during interview process/actual work.

      Interview questions [1]

      Question 1

      1st round: Oral questions: 1) What do you know about Wise, why do you want to work here and how you can fit to Wise's values. 2) Describe a situation when you had to work under strict deadline/fast-paced environment. 3) Describe a situation when you made a mistake and explain how you dealt with it. Written questions, I guess, are different for everyone. I got one about sending SGD and another about deactivated account. It's better to read their FAQ in advance to get a basic understanding of how Wise works. However, they don't look for perfectly correct answers, you need to pretend you are sending an email to a real customer and show your customer support skills, empathy, connections etc. 2nd Zoom interview: It's starts as a casual conversation where you can introduce yourself, your interests, hobbies, previous professional experience. Then they asked questions about how I dealt with different types of customers and situations (angry customers, difficult cases etc). As 1st and 2nd round is checked by different people, it's okay to talk about situations you already described in the 1st round. I also got question about my dreams and plans, both personal and professional, my motivation to work, how I deal with conflicts, situations where I felt proud of my work etc.
      Answer question
      15

      Other Customer Service Representative interview reviews for Wise

      Customer Service Representative Interview

      14 Jun 2026
      Anonymous interview candidate
      No offer
      Neutral experience
      Difficult interview

      Application

      I interviewed at Wise

      Interview

      Recruiter is easy to bein touch with and keeps you updated on the interview process. Face-to-face interview where you will go through a technical assessment to see how you will answer enquiries.

      Interview questions [1]

      Question 1

      How will you answer an enquiry on our service
      Answer question

      Customer Service Representative Interview

      28 Nov 2025
      Anonymous interview candidate
      Budapest
      No offer
      Positive experience
      Difficult interview

      Application

      I applied through other source. I interviewed at Wise (Budapest)

      Interview

      First a test with 2 fake emails in which you have to answer as a customer service representative then interview by zoom with one of the team leaders at the offices in budapest

      Interview questions [1]

      Question 1

      How far would you go to help a client?
      Answer question

      Customer Service Representative Interview

      2 Nov 2025
      Anonymous interview candidate
      Tallinn
      No offer
      Positive experience
      Average interview

      Application

      I interviewed at Wise (Tallinn)

      Interview

      Online interview with lovely recruiter who set me at ease. More of a conversation that strict interview questions. Really set me at ease and got the most out of me.

      Interview questions [1]

      Question 1

      Mostly about experience both in life and work
      Answer question