This was a two step process for me beginning with a phone interview that lasts about 15-20 minutes. This portion asks a few questions about previous experience in retention based jobs as well as personal questions involving your organizational skills and why you would be a good fit for this position Also, know their advertising options. If they are happy, they schedule you right away for an interview within the next couple days. This is where it got interesting for me...you will first meet with one account manager who asks you a few general questions about the company and then you will do a role play. Mine included a pizza place owner who wanted to cancel because they felt they weren't getting their money worth. While I listed a bunch of options on the Yelp side of things and ways to improve moving forward, the feedback I received was to ask more questions about the pizza place (are you in your busy time, how are you tracking this-most people don't say they heard about you from Yelp, etc.). The second part was with another account manager, this time I got a stone cold guy(interviewer) who was acting as an annoyed salon owner who just received a 1 star review and wanted it taken down. Again, the feedback was directed at asking more questions about the review rather than offering a solution from Yelp. So while they act as though they want to make sure you're educated on their company, what I gather is that they are actually more interested in how many questions and answers you can get out of the business owner that deals with their company, not Yelp. Still, I felt pretty confident leaving the interview as I have worked in customer service for 10 years and knew about the ad products and features that Yelp offers their advertisers (they ask that you know a fair deal about this before the interview) but received a generic response a couple days later saying they found a more qualified applicant. IDK....hope this helps the next wave...