I applied online. The process took 2 weeks. I interviewed at Yelp (Chicago, IL) in Feb 2016
Interview
Recruiter got in touch with me to set up an initial phone screen with an Account Manager. During my call with the AM, I was asked to describe the products they sell and also did a role-play at the end of our conversation, after which an onsite interview was scheduled for the same week. Went onsite (be prepared to take a selfie for the company's records) and met with a Manager who asked very general questions at the beginning of the interview followed by 2 role playing scenarios. Training/start date and salary for this position were already pre-determined.
Interview questions [1]
Question 1
How do you address a customer who wants to cancel because of budget?
What do you say to a customer who requests that a bad review of his business be removed?
Describe your favorite restaurant to someone who is new in town.
Easy. Just read job description and discuss with confidence what you will bring to improve the job and how much you are willing to learn to fill any gap in your resume.
Interview questions [1]
Question 1
Why are you interested in applying for this position?
I applied online. The process took 2 days. I interviewed at Yelp
Interview
I just had a quick screening call, and it was really focused on sales, more than on customer service. Cold calling is a big part of the role, and commissions don’t start until about 6 months in.
I applied through a recruiter. The process took 1 day. I interviewed at Yelp
Interview
the interview was a thorough process and detailed. the recruiter went through the entire job role in detail. She warned me that this role was mainly dealing with upset customers and that I was expected to keep them as members of yelp business when they had concerns about the program and wanted to opt out.
Interview questions [1]
Question 1
What would you do if you encountered technical difficulties?
