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      dotloop

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      Customer Success Manager Interview

      17 Apr 2024
      Anonymous employee
      Seattle, WA
      Accepted offer
      Positive experience
      Difficult interview

      Application

      I applied through an employee referral. The process took 4 weeks. I interviewed at dotloop (Seattle, WA)

      Interview

      Very long interview process but everyone was super nice. Lots of "What if" scenario questions that they want you to answer in a very detailed in a way, but overall it was a pleasant process.

      Interview questions [1]

      Question 1

      Describe a time where it was difficult
      Answer question

      Other Customer Success Manager interview reviews for dotloop

      Customer Success Manager Interview

      15 Dec 2019
      Anonymous interview candidate
      Cincinnati, OH
      No offer
      Neutral experience
      Average interview

      Application

      I applied online. I interviewed at dotloop (Cincinnati, OH)

      Interview

      Applied online and a phone interview was scheduled with a recruiter a few days later. The software application looks fantastic and is a tool that no real estate agent should be without. The recruiter had no warmth or conversation skills. She was reading the questions and typing in part of my answers. There was virtually no interaction or elaboration on her part. It was as if she had a quota to meet and just wanted to get the process over with. When I asked about the culture, she told me to read Glassdoor. That told me that she is as miserable as her voice and demeanor indicated. If a recruiter can't even feign excitement about the company, that is worrisome. Despite my years of experience working with a SaaS and Fortune 100 clients and my experience in the real estate industry, I got a canned rejection email a few days later. It was clear that the recruiter wasn't really paying attention to what I was saying and just going through the motions. The pay is $26.39/hour. In my opinion/experience, that is a bit low for having an account list of 100 customers and being required to work downtown with no work-from-home option, mandatory 8-5, and working with GSuite (Google Sheets is a nightmare).

      Interview questions [1]

      Question 1

      How many clients did you have at your last position?
      Answer question
      avatar
      dotloop response
      6y
      Thank you for your feedback. We strive to create an extraordinary candidate experience and it sounds like we fell short. We see an opportunity to improve and will work to provide a better experience to future candidates. If you have any additional feedback please don't hesitate to reach out to me directly at annie@zillowgroup.com. - Annie Rihn

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