At American Express, our mission is to elevate the customer experience daily by delivering unparalleled products and services. We are seeking a highly motivated individual with a solid background in software engineering, machine learning or/and AI. This role is pivotal in advancing our data science capabilities to bolster enterprise-wide initiatives, in collaboration with our Technology, Marketing, Servicing, and Risk departments.

Role Overview:

As an Analyst, AI/ML, you will play a crucial role in the development and implementation of cutting-edge Generative AI solutions that address significant business challenges. This role focusses on hands-on implementation, rapid prototyping, and collaboration with cross-functional teams to deliver innovative solutions that address real business challenges. Your contributions will directly impact our strategic goals, driving innovation and excellence in customer interactions.

• Advanced degree (Master/ PhD) in quantitative discipline (e.g., Computer Science, Engineering, Statistics, Mathematics).
• Strong programming skills in at least one language (Python, Java, C++, etc.)
• Familiarity with machine learning libraries and frameworks (e.g., TensorFlow, PyTorch, scikit-learn) and data processing libraries
• Extensive experience in machine learning, NLP and Generative AI, with a demonstrated ability to build scalable prototypes from inception to solution.
• Proven expertise in applying deep learning and NLP techniques to solve complex problems, with a portfolio of projects on real-world problems.
• Solid understanding of Large Language Models and practical experience with Generative AI
• Data processing skills such as SQL and BigQuery is a plus.
• Strong ability to translate real-world problems to data science problems.
• Excellent communication and collaboration skills, with the ability to collaborate effectively with both technical and non-technical teams.

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• Support for financial-well-being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities