Job Summary

The Customer Service Executive, Business Development is responsible for managing client contract renewals, ensuring accuracy, compliance, and timely processing. This role involves coordinating with clients and internal teams, maintaining updated retention data, and supporting account management efforts to strengthen client relationships.

Job Duties:

• Prepare and process renewal contracts, ensuring accuracy and compliance
• Coordinate with clients and internal departments to finalize contract renewals
• Draft, review, and revise contract terms and conditions for existing clients
• Maintain and update retention data across all dashboards and online platforms
• Support account management efforts to strengthen client relationships
• Identify and resolve contractual issues and disputes
• Organize, update, and maintain databases and files for all clients
• Answer incoming calls and respond to customer feedback and inquiries
• Perform other tasks assigned by the Business Development Head as required

Qualifications:

• Diploma or Bachelor’s degree in Business Administration, Marketing, or a related field
• Minimum 2 years of experience in client relations, business development, or account management
• Strong communication and interpersonal skills
• Highly organized with attention to detail
• Ability to multitask and work under pressure
• Proficient in Microsoft Office and familiar with CRM systems is an advantage

Job Types: Full-time, Permanent

Pay: $2,500.00 - $3,500.00 per month

Experience:

• Business development: 2 years (Required)

Location:

• Singapore 069539 (Preferred)

Work Location: In person