Job Purpose

Operation supervisor, Bus Interchange is an integral role in SMRT Buses. Reporting to Interchange Manager and together with rest of the operation supervisors and officers, he/she oversees Bus Interchange operations to provide efficient bus services to passengers. This includes managing bus services, facilities & security, as well as assigning duties to the staffs. He/she also liaises with vendors to carry out maintenance work and acts as the liaising officer for lost and found items.

Responsibilities

Safety & Service

• Conduct safety checks and safety engagement to Bus Captains and Interchange staffs
• Site coordination for serious accidents
• Manage commuter complaints/compliments
• Oversee traffic and crowd control, and passenger service office operation

Operations

• Conduct diversion/road works/shifting of bus stops briefing/bus stop survey
• Assist Interchange Manager for service route runtime revision
• Conduct service performance investigations and preliminary investigations on accidents
• Oversee staff management of Operation Officers and bus service representatives
• Manage bus bridging and free bus ride operations

Facilities & Maintenance Management

• Facilitate external / internal visits (i.e. SPF CCTV viewing)
• Conduct first parade task checks, routine premise checks and closure of audit follow up
• Conduct Bus Interchange system functionality checks and periodic checks for unmanned terminals
• Manage premise cleaners and security guards

Qualifications & Work Experience

• Minimum diploma in any field
• Fire safety manager and experience in transport operation management will be a bonus

Skills

Technical skills include:

• Microsoft office
• First aid
• Class 3/3A, 4/4A (Optional)

Generic skills include:

• Great communication skills
• Problem solving skills
• Able to work in a fast-paced environment
• Stress resilient
• Able to function in a team and as an individual
• Man management and Stakeholders’ engagement