The team you'll join

The Information Technology (IT) team at StepStone is a global, enterprise-focused function responsible for delivering and maintaining the technology infrastructure that powers the firm. As part of Enterprise Services, the team partners with stakeholders across departments support the day-to-day operations, enhance system capabilities, and ensure secure, efficient access to tools and platforms. The team plays a critical role in onboarding, user support, and continuous improvement of the firm's technology environment.

About the role

This internship is designed for candidates interested in building foundational experience in IT support, service operations, and end-user troubleshooting within a global business environment. The IT Intern will support help desk triage activities by serving as an initial point of contact, logging and categorizing incidents, and assisting with first-level issue resolution and escalation. The role offers the opportunity to work closely with regional and global IT teams while learning ticket management, user support processes, knowledge documentation, and service excellence best practices.

What you'll do

• Act as an initial point of contact for internal technical support requests received by phone, email, chat, or walk-up.
• Perform ticket triage by logging, categorizing, prioritizing, and routing incidents and service requests to the appropriate support teams.
• Provide first-level support for common issues involving laptops, desktops, printers, mobile devices, email, collaboration tools, and business applications.
• Escalate unresolved or complex issues with clear documentation, relevant troubleshooting details, and appropriate business impact context.
• Assist with knowledge base updates, asset-related administrative tasks, end-user documentation, and other day-to-day IT support activities or projects as assigned.

What we're looking for

• Basic understanding of Windows, Microsoft 365 applications, and common end-user computing concepts.
• Strong customer service mindset with the ability to communicate clearly and professionally with non-technical users.
• Good organizational skills and attention to detail in ticket documentation, follow-up, and issue tracking.
• Willingness to learn troubleshooting methods, service management processes, and how to work effectively in a fast-paced support environment.
• Currently pursuing or recently completed a diploma or degree in Information Technology, Computer Science, or a related field.
• Relevant coursework, campus IT support experience, or prior internship exposure in a service desk, desktop support, or customer support setting is a plus.
• Strong written and verbal communication skills in English.
• Ability to manage competing priorities, maintain professionalism, and work both independently and collaboratively.
• Interest in IT operations, end-user support, and delivering a high-quality support experience.
• Familiarity with ticketing systems, Active Directory, or basic troubleshooting processes is helpful but not required.
• Experience with Microsoft Excel, Word, and Teams is preferred.
• A positive, team-oriented attitude and a strong willingness to learn are essential.
• Strong attention to detail and a commitment to accurate documentation.

Why join us?

At StepStone, we foster a supportive and inclusive team culture where collaboration and learning are the core of what we do. Our collegial atmosphere encourages teamwork, mentorship, and professional development. This summer internship is a great opportunity to gain practical experience and develop critical skills that will help you launch a successful career in private markets.

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