Working at TTEC | Glassdoor.sg

TTEC Overview

Englewood, CO (US)
10000+ employees
1982
Company - Public (TTEC)
Staffing & Outsourcing
$2 to $5 billion (SGD) per year
Competitors

Teleperformance, TaskUs, Convergys

At TTEC, you can enjoy a fast-paced career that offers exciting professional development and career growth opportunities. Our dynamic and inclusive culture is based on a set of values that guide our relationships with clients, their customers, and each other. Founded in 1982 and ... Read more

Mission: Accelerate growth by simplifying and personalizing interactions that build deep engagement between people and brands.

TTEC Reviews

  • "I don't know what you want me to type in this box?"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at TTEC full-time (More than 3 years)

    Pros

    There are some great people in TeleTech, leadership as well as some unsung hero's that I work with daily. I can always find someone that i can rely on during my time of need.
    There is the opportunity for all employee's (in my view) to drive their own career. The support from an education and development piece is excellent. The opportunities to stand out if you are willing to work hard is also there for all.

    Cons

    I am increasingly confused with the 'coming together' of our organisation. I at one stage understood that consulting, delivery and technology were to work together to create great customer outcomes in service and sales for our clients. However in a practical sense each segment of our organisation is being increasingly driven apart. I at least feel little connection between the various segments other than CMS / CGS. For me it is creating an environment of mistrust.
    I have been advised for several years that APAC is a target for growth within the organisation, yet i see little if any investment in the region.
    To get traction within TeleTech it takes escalation. At times it seems that only the squeaky wheel gets the attention.

    Advice to Management

    I do not feel that we should differentiate between CMS and CGS. It creates unnecessary work with accounts reporting into multiple internal leadership groups.
    If we are looking at growth in APAC then we should invest in people and technology infrastructure within the region.

See All 3,696 Reviews

TTEC Photos

TTEC photo of: Come meet our Montreal team. We would love to get to know you!
TTEC photo of: Gift exchange
TTEC photo of: McAllen's Leadership Team
TTEC photo of: TTEC Hayden Ferry
TTEC photo of: Veteran's Breakfast at TTEC Ennis
TTEC photo of: Veteran's Breakfast at TTEC Ennis
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TTEC Interviews

Experience

Experience
67%
17%
16%

Getting an Interview

Getting an Interview
69%
15%
6%
5
3
2
0

Difficulty

2.1
Average

Difficulty

Hard
Average
Easy
  1.  

    Accepted Offer
    Positive Experience
    Easy Interview

    Interview

    Group interview. Didn't really need to answer any questions. I'm pretty sure they hired everyone who showed up. The whole process took an hour because they had us do all of our paperwork that same day.

    Interview Questions

See All 871 Interviews

TTEC Awards & Accolades

  • Stevie Awards for Sales & Customer Service, Stevie Awards, 2015
  • Global Outsourcing 100 List, International Association of Outsourcing Professionals®, 2015
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