TTEC Reviews

Updated 5 Jul 2020

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3.4
64%
Recommend to a Friend
75%
Approve of CEO
TTEC Chairman and CEO Kenneth D. Tuchman
Kenneth D. Tuchman
1,567 Ratings
Pros
Cons
  • "Terribly low pay with many duties(in 87 reviews)

  • "Team Leads are hired outside the organization and do not have the communication/people skills necessary to grow an employee(in 83 reviews)

More Pros and Cons
  1. "Average employer"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Talent Acquisition Specialist 

    I worked at TTEC full-time for more than a year

    Pros

    good environment, positive work colleagues

    Cons

    slow in promotion and growth upwards

  2. "I don't know what you want me to type in this box?"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at TTEC full-time for more than 3 years

    Pros

    There are some great people in TeleTech, leadership as well as some unsung hero's that I work with daily. I can always find someone that i can rely on during my time of need. There is the opportunity for all employee's (in my view) to drive their own career. The support from an education and development piece is excellent. The opportunities to stand out if you are willing to work hard is also there for all.

    Cons

    I am increasingly confused with the 'coming together' of our organisation. I at one stage understood that consulting, delivery and technology were to work together to create great customer outcomes in service and sales for our clients. However in a practical sense each segment of our organisation is being increasingly driven apart. I at least feel little connection between the various segments other than CMS / CGS. For me it is creating an environment of mistrust. I have been advised for several years that APAC is a target for growth within the organisation, yet i see little if any investment in the region. To get traction within TeleTech it takes escalation. At times it seems that only the squeaky wheel gets the attention.

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  3. "Had a good time here"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at TTEC full-time for more than 3 years

    Pros

    Good career opportunities Tons of training

    Cons

    Low compensation Dwindling talent pool, losing to better paying companies

  4. "Entry Level Launch Pad into the World of Tech and Cloud"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Sales Development Representative in Dublin, Dublin
    Recommends
    Positive Outlook

    I have been working at TTEC full-time for less than a year

    Pros

    Use this as your way of breaking into the Tech Industry. Gain priceless foundational knowledge and work on your professional development.

    Cons

    Poor Management and as a Vendor, TTEC is at the Mercy of the Client.

    Continue reading
  5. Helpful (2)

    "It’s made for me!"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Licensed Insurance Agent in Englewood, CO
    Recommends
    Positive Outlook
    No Opinion of CEO

    I have been working at TTEC part-time for less than a year

    Pros

    No commute, great pay for my area, excellent support staff

    Cons

    Unable to build relationships with coworkers due to working from home

    Continue reading

    TTEC Response

    June 25, 2020Senior Specialist Social Media Marketing

    We're pleased to be able to offer remote work opportunities at TTEC, and we're glad you are enjoying your role! Remote work can make you feel disconnected, but we do our best to connect with all our employees and live by our mantra - "When everything is connected, how we connect is everything."

  6. "Good place"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Costumer Service Representative in Tampa, FL
    Recommends
    Negative Outlook
    Approves of CEO

    I have been working at TTEC full-time for less than a year

    Pros

    Good training, team leader are very nice, and sometimes they are flexible with schedule

    Cons

    Hard to grow, and some mean costumers.

    TTEC Response

    July 2, 2020Senior Specialist Social Media Marketing

    Your feedback is important to us. Thank you for taking the time to let us know how we can exceed your expectations.

  7. "More Fun at Teletech"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Teamleader in Manila, Manila
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at TTEC full-time for more than 5 years

    Pros

    It was fun working at Teletech

    Cons

    Salary increase could've been better

    Continue reading
  8. "It's alright"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Desktop Support in Cebu City
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at TTEC full-time for more than 3 years

    Pros

    Relaxed work environment Employee-centered policies WFH friendly

    Cons

    Middling or below average salary Salary increase is rare

  9. "Good place to work when you're not mobile"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Englewood, CO
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at TTEC full-time for more than a year

    Pros

    Awesome support from your TL Good chances of career advancement Great knowledge development (TTECU) opportunities A large array of corporate benefits

    Cons

    Inter-operation between Client and corporate systems often interfere with your capability to be able to work, being very frustrating. Often it appears to me that the work vs salary (more an allowance type of deal) comparison just isn't enough...

    TTEC Response

    July 2, 2020Senior Specialist Social Media Marketing

    Thank you for sharing your ideas on how we can improve as a company. We aim to provide the best experience for all our team members.

  10. Helpful (3)

    "Awesome work experience"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service Representative (CSR) in Fredericksburg, VA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at TTEC full-time for less than a year

    Pros

    Love it because I get to work from home

    Cons

    Lack of training but great support

    TTEC Response

    June 18, 2020Senior Specialist Social Media Marketing

    We're pleased to be able to offer remote work opportunities at TTEC, and we're glad you are enjoying your role with the best commute possible!

Found 3548 reviews
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