Working at Wayfair | Glassdoor.sg

Wayfair Overview

Boston, MA (US)
10000+ employees
2002
Company - Public (W)
Home Furniture and Houseware Shops
$10+ billion (SGD) per year
Wayfair believes everyone should live in a home they love. Through technology and innovation, Wayfair makes it possible for shoppers to quickly and easily find exactly what they want from one of the world's largest selections of home furnishings ... Read more

Mission: Wayfair is a technology leader, reinventing the way people shop for their homes.

Company Updates

  • Wayfair makes the list of the World's Most Admired Companies!

    The World's Most Admired Companies for 2019

    Here is Fortune's list of the World's Most Admired Companies for 2019, as ranked in their industries.

  • Wayfair Joins the Fortune 500!

    It's All Clicking for Wayfair, a Fortune 500 Newcomer

    Not long after graduating from Cornell back in 1995, Niraj Shah and Steve Conine decided to compare their meager bank accounts. Both fresh-faced engineering students who liked talking business, they possessed highly analytical minds and more than their share of pluck and will. But little else.

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Wayfair – Why Work With Us?


At Wayfair, we’re always looking for curious, analytical, and adaptable people to join our home team. Whether you work in one of our global offices, in one of our warehouses, or at our Boston headquarters, you’ll find a dynamic environment where learning and growth opportunities are abundant and hard work and results are rewarded. If you’re looking for a challenging and fulfilling career, make yourself at Wayfair.

We move quickly and we’re not afraid to make mistakes. Here, smart risk-taking is encouraged—even if it fails—and every team member is empowered to tackle challenges in exciting and innovative ways. We’re constantly developing, testing, and improving to make sure we’re delivering the best experience to our customers. We never settle because we believe there’s always an opportunity to do better.

No matter who you are, Wayfair is a place you can call home. We’re a community of innovators, risk-takers, and trailblazers who celebrate our differences, and know that our unique perspectives make us stronger, smarter, and well-positioned for success. We value and rely on the collective voices of our employees, customers, community, and suppliers to help guide us as we build a better Wayfair – and world – for all. Every voice, every perspective matters. That’s why we’re proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, gender, national origin, gender orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, or genetic information.

Sign up for Wayfair news, updates, and more here

Come join us here:

https://www.wayfaircareers.com/

You should love where you work. That’s why we offer a fun, dynamic, and diverse work environment where casual dress is encouraged and corner offices—or any offices—are nowhere to be found. Everyone is a hands-on contributor and empowered to take calculated risks, embrace ownership, and take every opportunity to grow personally and professionally.

Empowered Employees
It is widely known at Wayfair that our success starts with our people. At all levels, team members are encouraged and empowered to take on new roles and challenges at the company, ensuring that every promising player can move throughout the organization to grow and define their careers. Wayfair's team is known to be curious, innovative, and eager to solve complex problems, which is why the organization places a strong emphasis on learning and development.

A Collaborative Culture
Wayfair promotes a flat, transparent culture and their office space is reflective of that. Regardless of title or tenure, everyone works together to achieve the same objectives and is aware of all imminent and upcoming company goals. Similarly, team members are encouraged to voice their opinions, share their ideas, and drive results—in this way, the company is able to foster a truly collaborative culture. In addition, all Wayfair locations boast an open floor plan, which means there are no offices for anyone—including the CEO. Their open-seating floor plan fosters communication and collaboration, which is reflective of the company’s commitment to transparency and inclusivity.

Entrepreneurial by Nature
Wayfair promotes a test and learn environment and entrepreneurial culture. Leaders believe that the next big idea can come from anywhere, so they prepare employees to pivot their focus at a moment’s notice when an incredible idea or growth opportunity presents itself. The team finds this innovative spirit inspiring and enjoys being able to learn first-hand how to make things better as the company grows.

Here at Wayfair, we know that diverse teams are better teams, and we know that our success is driven by the diverse perspectives of the people who work here. A critical part of our Talent mission is to foster a culture where everyone is empowered to innovate together. While we believe it’s everyone’s responsibility to drive this work and live these values, we will look to the Diversity, Equity and Inclusion team to provide leadership and vision across the organization.

"Our success is driven by the diverse perspectives of the people who work here and our culture of collaboration, inclusion, and empowerment." 
- Niraj Shah, Co-Founder & CEO

Meet the Engineering Team
We’re the creative builders solving complex business problems through the newest and most innovative software in e-commerce. From Marketing Engineering and Proprietary Logistics to Development Platforms and Infrastructure Engineering, we leverage open source technology to create our own platforms and engineering tools, and our continuous deployment environment promotes frequent releases to production. We move fast, build to scale, and approach each challenge with agility and creativity.

Meet the Analytics Team
We’re the team that provides our fellow Wayfairians with the timely, accurate, and actionable information needed to execute high-level business decisions. We tackle complex challenges, embrace the ever-changing nature of e-commerce, and do things with big data that few companies can. Our team possesses the vital blend of technical aptitude, business acumen, and insatiable curiosity needed to take the industry’s best data practices to the next level.

Meet the Creative Team
We’re the customer-obsessed, business-savvy experts behind the voice and experience of Wayfair—working tirelessly to create the delightful and visually striking elements that shape our brands. Blending raw artistic talent, customer curiosity, and technical expertise, our in-house team of writers, visual designers, photographers, editors, and product designers work together to bring to life the industry’s most innovative and intuitive creative experiences.

Meet the Product Management Team
We’re entrepreneurial, value oriented decision makers who drive the development of the world-class software products that power Wayfair’s transformation of retail for home. We create the web and app experiences that make Wayfair a delightful place to shop, establish new and innovative services for customers, and build the backbone of Wayfair’s pricing, merchandising, supply chain, and enterprise operations. Whether on desktop, mobile web, or app, or any of our proprietary internal platforms, we leverage data, user-centric design, machine learning, and agile to exceed customer expectations and achieve operational excellence, fueling company growth. Our work requires us to move fast and collaborate with some of the best engineers, creatives, data scientists, operators, and analysts to discover, build, and scale world-class software products.

At Wayfair, we value and honor the contributions of military veterans and invite them to join our team and share their skills and insights with us. We are also equally committed to providing the veterans we hire with the resources, training, and support they need to thrive here.

Supply Chain & Logistics
We’re the team creating a loyal customer base by making sure every order goes perfectly, every time. We collaborate with suppliers, negotiate with carriers, and manage warehouse operations, and every day brings a new challenge and need for innovation. Whether we’re rolling out Wayfair-run delivery hubs or helping customers track their orders through our app, we take the lead in providing our shoppers with the greatest service experience in e-commerce.

Category Management
We’re the industry experts driving category growth by coming up with newer and better ways to source product, strengthen supplier relationships, and drive strong business economics. From catalogue expansion and promotions to supplier negotiations, we take ownership of our product offering and devise the strategic solutions needed to spark growth. Our work requires a strong desire to win, creative and innovative problem-solving skills, and a hunger to produce impactful results.

Product
We create the web and app experiences that make Wayfair a delightful place to shop, establish new and innovative services for customers, and build the backbone of Wayfair’s pricing, merchandising, supply chain, and enterprise operations. Whether on desktop, mobile web, or app, or any of our proprietary internal platforms, we leverage data, user-centric design, machine learning, and agile to exceed customer expectations and achieve operational excellence, fueling company growth.

Customer Growth
We’re the team fueling company growth by introducing new shoppers to our site and driving engagement from our loyal customer base. We spearhead top-line revenue growth by leveraging customer data to drive business strategy and building our own ad tech platforms to maximize ROI from our investments. We have an unwavering desire to understand our customers, and believe that true success comes from writing our own marketing playbook.

Wayfair Reviews

  • Helpful (555)

    "A perfect place to keep your head down"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Software Engineer in Boston, MA (US)
    Former Employee - Software Engineer in Boston, MA (US)
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Wayfair full-time (More than a year)

    Pros

    Wayfair is a fantastic company if you're a software engineer who's looking to keep quiet, and not speak up when management treats you like garbage. And it excels at finding leaders who are willing to go the extra mile to be untrustworthy and make you feel like your job isn't safe (and for real, it's not).

    Cons

    Let's talk.

    The company has been growing like crazy, and one thing that was never thought about was "can we actually hire at a sustainable rate, and scale accordingly?" The answer was no on both counts. Software engineers at Wayfair have a history of disappearing. People who enter labs have an especially low success rate (70% make it through, and less than 50% last a whole year). It's basically their way to run people through a burnout gauntlet, and see who survives. And then you have the stories of the people who come in to work and are just asked to resign. You'll see hints of it here on Glassdoor if you dig, and it's even worse than what you read.

    They actually gathered all the engineers for a big meeting at the beginning of this year. And they said that they were sorry that people felt scared and were sad that people felt like management didn't care. Which is exactly how we felt. They promised that their door was open, and they were going to work hard to set things right. One person out of 500 stood up and asked a really cutting question. AND THEN THEY FIRED HIM! And there were 3 completely different official reasons given about it. It's crazy.

    The leaders also started up an engineering meeting to keep everyone on the same page and answer anonymous questions. One time someone asked why we couldn't get snow days off, because it was tough to shovel for 3 to 4 hours and still work an 8 hour day. So the leaders proceeded to talk down to us and reprimand us for even thinking about asking a question like this.

    Turnover has been high over the past year, and the best people are leaving. This worries management, but they still have no idea that the problem is actually them creating a terrible environment.

    So if you're a good person who cares about the person next to you and leaving things better than you found them, don't bother applying here. But if you're not, and you just want to keep your head down and not question anything, then this is the perfect place for you. And if that's what you want, Wayfair gets 5 stars.

    Amazing career opportunities if you want to have the same job forever.
    Incredible senior management that value untrustworthiness.
    A fantastic culture of watching people next to you disappear.

    It's truly a perfect company.

    Advice to Management

    There is literally no hope for this company unless the board decides to fire most of the C-level executives and directors. This place is a lost cause.

See All 2,198 Reviews

Wayfair Photos

Wayfair photo of: Wayfair Boston
Wayfair photo of: Boylston Office
Wayfair photo of: Wayfair Team Meeting
Wayfair photo of: Wayfair Phone Booths
Wayfair photo of: Wayfair Teams
Wayfair photo of: Wayfair Teams
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Wayfair Interviews

Experience

Experience
49%
21%
30%

Getting an Interview

Getting an Interview
57%
16%
12%
11
2
1
1

Difficulty

2.8
Average

Difficulty

Hard
Average
Easy
  1.  

    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied through college or university. The process took 4 weeks. I interviewed at Wayfair.

    Interview

    Phone screening of a case interview, then onsite with Senior Manager Level + for 2 extra case interviews and 1 behavioral interview. The process is quite standard given many of the interviewers are with consulting background so be very logical and processed in your approach.

    Interview Questions

    • whats the expected click through rate an ad needs to achieve in order to break-even providing ad spend, conversion rate, average order value and CPM.   Answer Question
See All 1,728 Interviews

Wayfair Awards & Accolades

  • Fortune 500, Fortune, 2019
  • World’s Most Admired Companies, Fortune, 2019
  • Best Companies to Work For in Boston, Built in Boston, 2019
  • World's Most Admired Companies, Fortune, 2018
  • Customer Service Department of the Year - Retail, Silver, Stevie Award, 2018
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Work at Wayfair? Share Your Experiences

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