5Q Reviews

3.1

37% would recommend to a friend

(16 total reviews)

37% positive business outlook

5Q has an employee rating of 3.1 out of 5 stars, based on 16 company reviews on Glassdoor which indicates that most employees have a good working experience there. The 5Q employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

16 reviews
2.0
29 Nov 2023
Recommend
CEO approval
Business outlook

Pros

Its hard to say what is a pro here. Some employees say that at MSPs they can learn a lot and I think if you come to an MSP with 0 IT or very little IT knowledge then yes, you can learn a lot. But examining the technology stack they use and management styles, its a stepping stone to a better career.

Cons

Lack of documentation, internal processes, technical skills, people skills, pay, work/life balance, and boundaries.

1.0
21 Aug 2025

Avoid avoid avoid

Recommend
CEO approval
Business outlook

Pros

Remote work is about it

Cons

Tl;DR: this company's management is laughably terrible and it will be almost certainly a direct cause of the business's failure. Management doesn't take feedback from their direct reports seriously. They claim to do so but it is all lip service and meaningless. The company's organizational structure is profoundly confusing and it leaves people that have worked there for over a year not even sure who their manager is. The company is much more concerned about performance numbers rather than actual performance quality. Management does not look at problems holistically whatsoever. They simply throw people at a problem until it goes away with no regard to efficiency, documentation, or well-being of their employees. Employees are often blamed for low performance numbers while processes for delivering service to our clients is dramatically ambiguous and constantly changing. Expectations are never clearly communicated. The insurance they provide is some of the most convoluted and poor excuses of a company benefit I have personally ever seen. The insurance they provide had us see a doctor that is on their payroll. The doctor that I was assigned to go to was a hypnotherapist. I say this to say that the company clearly doesn't care about the actual wall function of their benefits just that they can "check the box" on an application.

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5Q Response
7mo
Thank you for sharing your feedback. We’re sorry your experience didn’t reflect the culture and consistency we strive for and we’re reviewing your input to improve communication and support. To clarify: 5Q provides comprehensive benefits, including medical, dental, vision, life and disability coverage, through trusted insurance partners with a nationwide network of providers. Additionally, 5Q does not employ doctors or medical professionals on our payroll; all healthcare services are delivered through external networks. We appreciate your input and wish you the best in your future endeavors.
2.0
15 Apr 2025

Management nightmare

Recommend
CEO approval
Business outlook

Pros

I don't have much to say here

Cons

Micromanagement galore. No feedback ever given to leadership has ever been listened to. Their insurance is a joke. The end year bonus is laughably low (Between $100-$500). A fake and hollow company culture.

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5Q Response
1y
Thank you for your feedback. We’re sorry to hear that was your experience at 5Q. 5Q offers a full benefits package including medical insurance through an established nationwide provider. Employees can choose a plan that fits their needs including a free (no cost to employee) plan for single employees featuring a $0 monthly premium, $0 deductible, and $0 copay—a benefit we're proud to provide as part of our commitment to employee well-being. As for year-end bonuses, while they are not guaranteed, we strive to give something to all employees as a gesture of appreciation, with the amount typically based on tenure and time with the company. If you received a bonus in the $100–$500 range, it is likely due to being relatively new to the team. We genuinely value employee feedback and always aim to improve. We wish you the best in your future endeavors.
Viewing 1 - 3 of 16 Reviews

Glassdoor has 17 5Q reviews submitted anonymously by 5Q employees. Read employee reviews and ratings on Glassdoor to decide if 5Q is right for you.