Cannot retain staff - and no questions asked why people are leaving on mass
Micromanagement from inexperienced, unskilled, and minimally educated managers
An obsession with metrics: quantity over quality mentality
Has a data management but no idea how to make it work productively as there is a rapid turnover in Salesforce Administrative staff
Media campaigns promising services that do not exist can be deemed false advertising
SC carry out complex work that is on going on low wages... wages do not match the knowledge needed, nor the skills, complexity of cases.Unlivable wage!
Workers who upskill not recognised as valued contributors to organisational success
No professional development nor progression.... staff are mere seat warmers who must do as they are told.
Toxic work culture
Management have no clue on professional behaviour, how to support older persons from a social care point of view, nor matters pertaining to safeguarding, consent, autonomy or promotion of citizenship.
Training and kndiction is woeful and has systematically deteriorated over time
No incentives
No benefits
No pay rise in 2023
