Pros
stacked next to the other players in town, there are no pros, unless you like to be treated like a door mat.
Cons
*sends inexperienced people to jobs *abuses EPA laws and doesnt recover refrigerant *lies to customers and allows aggression from angry customers to fall on technicians *management is ambiguous with everything except billing *openly allows and promotes "stealing" time by adding unworked hours to customer *retains drug users and DUI in order to send anyone to a call *hires unqualified technicians because they are "friends" and increases certified technicians workload *promises and promotes 4 day work weeks, lie * promises and promotes training, lies unless your friend or family *generic parts and not OEM that fail resulting in a call back and more over charge to customer *chief operating officer shallow and willing to sacrifice a good technician for revenue *promotes the inexperienced and abuses talent *on call schedule is un fair and not all technicians work on call *PM services scam customers and increase workload on the "good techs" *chief operating officer lies about everything and allows mistreatment of employees *customer serve reps are aggressivley yelled at and treated ill *specialized tools for gods are unheard of and puts techs at risk *techs are scrutinized by pay roll and not given explanation *communication is better in kindergarten *technicians are left untrained *no present HR for legitamate complaints, owner and chief operating officer does nothing when life or limb are threatend or expectations exceed reality due to lack of training *good ole boys that complete an average of ONE call per day increasing on call tech load *bonuses go unpaid-tools not replaced-scrutinized when developing a professional relationship with customer *preventative maintinace work load exceeds reality *Hiring based on everything but skill set, turn over rate extremely high *unrealistic expectations
