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Airbnb Reviews

Updated 24 Nov 2022

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Found 52 of over 2K reviews
4.2
97% Recommend to a Friend
Airbnb CEO & Co-Founder Brian Chesky
99% Approve of CEO

Found 1,076 of over 2K reviews

4.2
97%
Recommend to a Friend
99%
Approve of CEO
Airbnb CEO & Co-Founder Brian Chesky
Brian Chesky
36 Ratings
Pros
  • "Amazing people and work life balance is fantastic(in 73 reviews)

  • "It has a great culture and lots of intellectually stimulating challenges(in 92 reviews)

  • Cons
  • "work life balance can be tough for some teams(in 76 reviews)

  • "growing pains, senior management is a little bit of mess(in 39 reviews)

  • More Pros and Cons
    Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.
    1. 5.0
      Current Employee, more than 1 year

      Great Culture

      31 Aug 2022 - Safety Specialist in Bedok New Town,
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Supportive team mates and leaders

      Cons

      Lack of directions at times

      Continue reading
      Be the first to find this review helpful
    2. 4.0
      Former Employee, less than 1 year

      Friendly working environment

      4 Jun 2022 - Trust and Safety Specialist in Singapore
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Good benefits and free lunch

      Cons

      Need improvement of leadership management

      Be the first to find this review helpful
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    4. 3.0
      Former Employee, more than 1 year

      Niche sector, fulfilling and impactful work, but people can be better

      21 Apr 2022 - Trust Operations Specialist in Singapore
      Recommend
      CEO Approval
      Business Outlook

      Pros

      - attractive and unique mission statement, mission oriented and customer centric company - opportunities to take on different roles and projects that have org-wide impact outside of your core responsibilities - even at the IC level, you are respected as a specialist in your field and have a say in influencing key decisions/outcomes that affect our global users - multiple opportunities to work across and get exposure to different XFN groups; beyond core work, the role is what you make of it depending on your interests and what skills you want to grow - knowledgeable and experienced teammates who are happy and willing to spend time helping you develop your skills and set you up for success - managers who encourage you to pursue skills and interests outside of core responsibilities

      Cons

      Compensation and benefits are not competitive compared to industry peers and this coupled with poor morale during covid has led to attrition and poaching by other companies. Teams that have experienced attrition are suffering bandwidth constraints due to slow/no backfilling and Leadership's decision to prioritise hiring at the manager level instead of the IC level. Leadership can be slow to recognise and promote high performing and hardworking individuals who have proven themselves. On the flip side, some people who have no real interest/knowledge about their team/function can be promoted to the level of assistant manager just because they have been with the company for years and make special efforts to appease the big bosses.

      Continue reading
      1 person found this review helpful
    5. 5.0
      Former Employee, more than 3 years

      Mission driven company

      12 Jan 2022 - Specialist in Singapore
      Recommend
      CEO Approval
      Business Outlook

      Pros

      - Believe and invested a lot on the mission. - good working culture and supportive colleagues.

      Cons

      - Compensation package can be better for certain roles within the company.

      Be the first to find this review helpful
    6. 5.0
      Former Employee, more than 3 years

      Good Company

      27 Sep 2021 - Executive Assistant in Singapore
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Work Culture is amazing so far.

      Cons

      There is no bad feedback. Highly recommended.

      Be the first to find this review helpful
    7. 4.0
      Current Employee, more than 5 years

      Great benefits but minimal growth opportunities

      15 Sep 2021 - Market Manager in Singapore
      Recommend
      CEO Approval
      Business Outlook

      Pros

      A company that does great things and provides good benefits and culture

      Cons

      Messy structure, hard to get support if you work in remote offices outside of HQ.

      Be the first to find this review helpful
    8. 4.0
      Former Employee

      Nice place to work at!

      27 Jul 2021 - Anonymous Employee in Singapore
      Recommend
      CEO Approval
      Business Outlook

      Pros

      - Paid trip to San Francisco for onboarding - Daily lunch provided - Travel allowances - Aesthetically pleasing office

      Cons

      People are generally bubbly. While this means a nice working culture, it might be overwhelming for introverts. (This isn’t a con-con, but I can’t think of anything else…)

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    9. 5.0
      Current Employee, more than 1 year

      Fun culture Slow growth

      31 May 2021 - Crisis Specialist in Singapore
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Culture is amazing with helpful seniors and co-workers

      Cons

      Growth is limited and salary is not as competitive

      Be the first to find this review helpful
    10. 5.0
      Current Employee, less than 1 year

      Nice

      26 May 2021 - Customer Service in Singapore
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Nice very friend coworkers and boss

      Cons

      Very good environment too work good work

      Continue reading
      Be the first to find this review helpful
    11. 4.0
      Current Employee, more than 5 years

      a company full of empathy

      29 May 2021 - Account Manager in Singapore
      Recommend
      CEO Approval
      Business Outlook

      Pros

      great people to work with and open to innovative ideas

      Cons

      need to voice out for your career growth

      1 person found this review helpful
    Viewing 1 - 10 of 1,076 Reviews
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    Airbnb Reviews FAQs

    Airbnb has an overall rating of 4.2 out of 5, based on over 2,148 reviews left anonymously by employees. 97% of employees would recommend working at Airbnb to a friend and 58% have a positive outlook for the business. This rating has been stable over the past 12 months.

    According to anonymously submitted Glassdoor reviews, Airbnb employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at Airbnb. This rating has been stable over the past 12 months.

    97% of Airbnb employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated Airbnb 3.9 out of 5 for work life balance, 4.3 for culture and values and 3.5 for career opportunities.

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