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Airbnb Reviews

4.5

99% would recommend to a friend

(1253 total reviews)

CEO & Co-Founder Brian Chesky

Brian Chesky

99% approve of CEO

Ratings by category

4.7

Diversity and Inclusion

4.5

Work/Life Balance

4.5

Compensation and Benefits

4.0

Culture and Values

3.2

Senior Management

2.6

Career Opportunities

Ratings distribution

5 stars

55%

4 stars

21%

3 stars

13%

2 stars

9%

1 star

2%

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Found 1,253 of over 3K reviews

Updated 29 Nov 2023

Top Review Highlights by Sentiment

Excerpts from user reviews, not authored by Glassdoor

Pros
Cons
    1. 5.0
      20 Nov 2023
      Program Manager
      Former Employee, more than 5 years
      Singapore
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Healthy cost strategies and balance, keeping headcount flat and focusing on scalability. Forward looking, adapting to AI technologies.

      Cons

      Remote work gives flexibility but also loses that human touch

      1. 5.0
        17 Oct 2023
        Trust and Safety
        Current Employee, more than 1 year
        Singapore
        Recommend
        CEO Approval
        Business Outlook

        Pros

        Live And Work Anywhere Not mandatory to go to office for work.

        Cons

        Expanded too quickly. Hired too many directors on the top without any concrete direction. Don't expect career progression. Operations teams understaffed.

      2. Join the Airbnb team
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        1. 4.0
          29 Sept 2023
          Safety Specialist
          Former Employee, more than 1 year
          Singapore
          Recommend
          CEO Approval
          Business Outlook

          Pros

          Great colleagues Good benefits Flexible work from home arrangements Lunch provided Good company events

          Cons

          Job is quite intense and time sensitive, easy burnout

          1. 5.0
            29 May 2023
            Sales
            Former Employee, more than 3 years
            Singapore
            Recommend
            CEO Approval
            Business Outlook

            Pros

            better interpersonal relationship, better workspace

            Cons

            I have not find some

            1. 3.0
              21 Apr 2022
              Trust Operations Specialist
              Former Employee, more than 1 year
              Singapore
              Recommend
              CEO Approval
              Business Outlook

              Pros

              - attractive and unique mission statement, mission oriented and customer centric company - opportunities to take on different roles and projects that have org-wide impact outside of your core responsibilities - even at the IC level, you are respected as a specialist in your field and have a say in influencing key decisions/outcomes that affect our global users - multiple opportunities to work across and get exposure to different XFN groups; beyond core work, the role is what you make of it depending on your interests and what skills you want to grow - knowledgeable and experienced teammates who are happy and willing to spend time helping you develop your skills and set you up for success - managers who encourage you to pursue skills and interests outside of core responsibilities

              Cons

              Compensation and benefits are not competitive compared to industry peers and this coupled with poor morale during covid has led to attrition and poaching by other companies. Teams that have experienced attrition are suffering bandwidth constraints due to slow/no backfilling and Leadership's decision to prioritise hiring at the manager level instead of the IC level. Leadership can be slow to recognise and promote high performing and hardworking individuals who have proven themselves. On the flip side, some people who have no real interest/knowledge about their team/function can be promoted to the level of assistant manager just because they have been with the company for years and make special efforts to appease the big bosses.

              1
              1. 5.0
                1 Mar 2023
                Marketing and Communications
                Former Employee
                Singapore
                Recommend
                CEO Approval
                Business Outlook

                Pros

                Good teamwork and nice working environment

                Cons

                Nothing much to comment about

                1. 5.0
                  31 Aug 2022
                  Safety Specialist
                  Current Employee, more than 1 year
                  Bedok New Town,
                  Recommend
                  CEO Approval
                  Business Outlook

                  Pros

                  Supportive team mates and leaders

                  Cons

                  Lack of directions at times

                  1. 4.0
                    4 Jun 2022
                    Trust and Safety Specialist
                    Former Employee, less than 1 year
                    Singapore
                    Recommend
                    CEO Approval
                    Business Outlook

                    Pros

                    Good benefits and free lunch

                    Cons

                    Need improvement of leadership management

                    1. 5.0
                      12 Jan 2022
                      Specialist
                      Former Employee, more than 3 years
                      Singapore
                      Recommend
                      CEO Approval
                      Business Outlook

                      Pros

                      - Believe and invested a lot on the mission. - good working culture and supportive colleagues.

                      Cons

                      - Compensation package can be better for certain roles within the company.

                      1. 4.0
                        15 Sept 2021
                        Market Manager
                        Current Employee, more than 5 years
                        Singapore
                        Recommend
                        CEO Approval
                        Business Outlook

                        Pros

                        A company that does great things and provides good benefits and culture

                        Cons

                        Messy structure, hard to get support if you work in remote offices outside of HQ.

                      Viewing 1 - 10 of 1,253 Reviews
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                      Airbnb Reviews FAQs

                      Airbnb has an overall rating of 4.5 out of 5, based on over 2,516 reviews left anonymously by employees. 99% of employees would recommend working at Airbnb to a friend and 83% have a positive outlook for the business. This rating has been stable over the past 12 months.

                      According to anonymously submitted Glassdoor reviews, Airbnb employees rate their compensation and benefits as 4.5 out of 5. Find out more about salaries and benefits at Airbnb. This rating has decreased by -1% over the last 12 months.

                      99% of Airbnb employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated Airbnb 4.5 out of 5 for work life balance, 4.0 for culture and values and 2.6 for career opportunities.

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                      Glassdoor has 2,516 Airbnb reviews submitted anonymously by Airbnb employees. Read employee reviews and ratings on Glassdoor to decide if Airbnb is right for you.