Constant change is absolutely absurd. Upper management makes ridiculous changes and lays down the hammer only to find later on that they were wrong. Then, more (bad/wrong) change is implemented with the same results. Corporate only understands one thing: the money that's going into their own pockets. They've held casualty to impossible standards, including applying 5% negligence to any claim involving an intersection or parking lot.
Every "change for the better" originates from the desire for corporate execs to keep bringing home $8M every year.
We knew things were on their way downhill 4yrs ago when they fed us a speech about how we had a slow claims season so we need to close 14 of our 20 claims offices to accommodate that (??). You don't close that many offices because you have a slow claims day. You close that many offices when you want to reduce your expenses. And what does corporate tell claims whenever they come to visit and hold these stupid boring meetings? Salaries are their biggest expense.
They even went so far as to sell all the remaining offices and move them to rented buildings. Why? Because they were cheaper. Why are they cheaper? Because they're located right next to landfills. That's right, amfam relocated all their claim offices next to landfills. They even send us an email quarterly saying they had someone retest the air around us to assure us its still "low radiation" levels. (This is public knowledge. Please Google this).
Don't believe the hype. Amfam doesn't care about anyone but Amfam. It's not because they're an insurance company. It's because they're a bad insurance company.
