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American Family Insurance

Engaged employer

Casualty Claims Desk Adjuster - Casualty Claims Adjuster American Family Insurance Employee Review

1.0
20 Jul 2016
Recommend
CEO approval
Business outlook

Pros

Flex scheduling, can wear blue jeans daily. No clocking in. No one says anything if you need to leave early, and no need to use any of your time of you worked hour hours that day.

Cons

Constant change is absolutely absurd. Upper management makes ridiculous changes and lays down the hammer only to find later on that they were wrong. Then, more (bad/wrong) change is implemented with the same results. Corporate only understands one thing: the money that's going into their own pockets. They've held casualty to impossible standards, including applying 5% negligence to any claim involving an intersection or parking lot. Every "change for the better" originates from the desire for corporate execs to keep bringing home $8M every year. We knew things were on their way downhill 4yrs ago when they fed us a speech about how we had a slow claims season so we need to close 14 of our 20 claims offices to accommodate that (??). You don't close that many offices because you have a slow claims day. You close that many offices when you want to reduce your expenses. And what does corporate tell claims whenever they come to visit and hold these stupid boring meetings? Salaries are their biggest expense. They even went so far as to sell all the remaining offices and move them to rented buildings. Why? Because they were cheaper. Why are they cheaper? Because they're located right next to landfills. That's right, amfam relocated all their claim offices next to landfills. They even send us an email quarterly saying they had someone retest the air around us to assure us its still "low radiation" levels. (This is public knowledge. Please Google this). Don't believe the hype. Amfam doesn't care about anyone but Amfam. It's not because they're an insurance company. It's because they're a bad insurance company.

Explore other reviews about American Family Insurance

5.0
1 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Remote, extended and detailed training. good benefits.

Cons

First month of training was in office at their Phoenix location, after that it was remote.

3.0
8 Jun 2026
Recommend
CEO approval
Business outlook

Pros

- Working with some genuinely smart people - Usually seems to be a culture of helping one another out across teams

Cons

- Poor IT leadership understanding of business and organizational standards - Consistently low morale from high contributors who aren’t recognized at early reviews - Very poor organizational structuring; regularly either a vacuum where a more capable leader is needed that is being filled by an under-titled and under-paid individual, or the vacuum is entirely unfilled and all teams pay the price - Regular assumptions of other teams state without discovery by leadership - Poor documentation which results in endless meetings

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