Beyond Co Reviews

At Wonde, the biggest issue in the customer support team is the punitive, stressful environment. The main focus is on making calls. There is a big preference for quantity over quality with constant pushing to achieve or succeed arbitrary targets. This inevitably leads to mistakes and oversight for which you are reprimanded. A long and productive call with good customer service that fixes a major issue is worth less to management than 10 unsuccessful calls where you only manage to leave voicemails. Monthly reviews with management are always negative. You can never do enough. There’s a lot of toxic positivity from management, designed to disguise that you are being watched and surveyed all day. Being ‘shadowed’ (i.e. management sitting next to you at your desk, listening in on your calls and watching your screen) is a frequent occurrence with little notice and no explanation. The work is difficult, thankless and unrewarding. There is low morale and lots of stress. Very high staff turnover with multiple people simply walking out without notice. You are treated by default like a naughty child who can’t be trusted. For me the 4 day week wasn’t worth the constant anxiety. Having kept in touch with former colleagues, I know nothing has changed.

This is a company where if you know 'how to play the game' for instance get members of the C-suite team onside, then you can go far. There are a lot of internal politics to navigate, particularly between some of the businesses internally. Hence, there are different cultures too (not all bad) just different, with each business having its own segregated office, which I don't think helped. Some truly great people are working here. However, there are serious issues with micromanagement in certain departments, which I have seen impact numerous colleagues before. The real issue is no one wants to challenge Pete (CEO), therefore, it can be hard to implement new ideas or be heard. A situation that is not helped by surrounding himself with 'yes people'. Finally, the workforce is also far from diverse, which I always found odd, and you will see first-hand if hired.