Does Big Bus Tours pay their employees well?

According to anonymously submitted Glassdoor reviews, Big Bus Tours employees rate their compensation and benefits as 3.4 out of 5. Find out more about salaries and benefits at Big Bus Tours. This rating has decreased by 9% over the last 12 months.

How satisfied are employees working at Big Bus Tours?

68% of Big Bus Tours employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Big Bus Tours 3.5 out of 5 for work life balance, 3.5 for culture and values and 3.3 for career opportunities.

What are the top reviewed jobs at Big Bus Tours?

Tour Guide (29) , Customer Service Representative (20) , Customer Service Representative (CSR) (5) , Bus Driver (4) , Sales (4) , Sales Representative (4) , Administrative Assistant (2) , Customer Sales Representative (2) , Customer Service Agent (2) , Marketing (2) , Operations Manager (2) , Sales Associate (2) , Supervisor (2)

What are the pros of working at Big Bus Tours according to real employee reviews?

"People there are friendly and easy to communicate" ((in 7 reviews)); "Decent pay and tips seeing sights" ((in 6 reviews)); "Friendly staff" ((in 5 reviews)); "Flexible scheduling, both for freelance and full time contract." ((in 3 reviews)); "like balanced, fair, good manager" ((in 3 reviews))

What are the cons of working at Big Bus Tours according to real employee reviews?

"Long hours during the summer and require one to stand for at all time" ((in 5 reviews)); "Salary far below the minimum vs other companies." ((in 5 reviews)); "The minimum wage, the long hours in the freezing cold (or rain, or intense wind) are just the tip of the iceberg." ((in 5 reviews))

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Big Bus Tours

Big Bus Tours Reviews

3.8

68% would recommend to a friend

(140 total reviews)

Pat Waterman

78% approve of CEO

65% positive business outlook

Ratings by category

4.0

Diversity and inclusion

3.5

Culture and values

3.5

Work/Life balance

3.5

Senior management

3.4

Compensation and benefits

3.3

Career opportunities

Big Bus Tours has an employee rating of 3.8 out of 5 stars, based on 140 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Big Bus Tours employee rating is in line with the average (within 1 standard deviation) for employers within the Arts, entertainment and recreation industry (3.9 stars).

Reviews by job title

140 reviews

1.0

29 Jun 2024

Chaotic

Treasury assistant

Recommend

CEO approval

Business outlook

Pros

Colleagues are friendly and helpful

Cons

Absolutely chaotic working environment No proper training

2.0

10 May 2023

50/50

Tour guide

Recommend

CEO approval

Business outlook

Pros

I got paid to talk about London and history. Met great people as colleagues and visitors.

Cons

Poor pay,moreso when you're commuting. No loyalty even when you towed the line a year. Management never took sexual harassment or other things seriously. You guide but it became trench warfare managing people standing, on stairs, outright swinery...something when I guided in 2011 was rarely an issue at Original. Three tours often crammed into a day when realistically, via traffic or protests, two is manageble.

2.0

6 Oct 2021

Toxic Workplace

Anonymous employee

Recommend

CEO approval

Business outlook

Pros

Good way to get foot in door of tourism industry.

Cons

Toxic workplace and on decline as company.

Viewing 1 - 3 of 140 Reviews

Jobs at Big Bus Tours

LA Customer Service Representative